Before I call Qantas, i'll ask the experts (you guys)

[papermate92]

Date	Description	Base points	Cabin bonus	Status bonus	Total points	Status credits
29 NOV 13	QF 1519 BUSINESS 28NOV13 SYDNEY/CANBERRA (ANY SEAT AWARD FLIGHT) BOOKING REF	-	-	-	0	0

Saw this in my activity statement.
Just checking that this flight should have received 40 SC and 1250 points and not NOTHING

 

[Ansett]

Given that it is an ASA then yes it should have earnt points and SC

 

[OzEire]

Hey pm92, I had a similar issue a few days ago on a QF15xx flight number (a B717 QLink flight) Waited 5 days then tried to "claim missing points" online but as my Activity Statement (like yours) already has an entry for that flight/date it wont work. I wrote to [email protected] to explain the situation with all necessary details and the points/SC posted next day.

OzE

 

[serfty]

I have always been able to resolve such misposting with a simple telephone call.

It should be immediately obvious to the CSA the posting was incorrect.

(I suggest simply pointing them to the line stating "ANY SEAT AWARD" - they should see what is wrong without you telling them.)

 

[opusman]

Definitely should have received points/SCs.