Bankwest Transaction account [General Discussion]

[ETA_2022]

It sure is quiet in here since BW shut almost everyone's account(s).

And Telstra killed off 1¢ payments. (Or has some creative person managed to resurrect them?)

 

[EestiTiger]

It sure is quiet in here since BW shut everyone's account(s).

Think there are still a few of us around with open accounts but obviously playing a more conservative game these days.

 

[Nutcase]

I stand ready to wage legal jihad against anyone who has their precious QFF stolen from them by Bankwest!

That's hilarious given how these these points were gained in the first place. Legal action- I would love to see that play out.

"I made hundreds of thousands of $0.01 transactions by using a macro in order to get 5 points per transaction instead of just conducting one legitimate transaction. I also had to get multiple cards to do this as I used them so much that they had to be replaced as I had exceeded their lifetime transaction volume limit. At one point I had multiple debit cards attached to my account. I have done nothing wrong because the system let me use the macro and make hundreds of thousands of transactions. I want my points and I don't understand why BWA have closed my account even though they are within their rights to do so"

Read the T's and C's of the BWA product. BWA are acting appropriately. They also have every right to pursue those who misused their products for gains that they were not entitled to. The question is how Qantas will treat these customers now as they could legitimately claw back ill gained points on behalf of BWA.

You will now argue that the points were all legit and you were doing the right thing and then use this emoticon

 

[N860CR]

I don't believe anyone has raised issue with bankwest closing the accounts.

The points were earned in full compliance with the terms of the product. Bankwest were aware about it for years and elected to do nothing. They then chose to close the accounts, something they are entitled to do. History shows that bankwest did close accounts over time that they perceived to be misusing the accounts (i.e. Multiple offline Coles transactions etc). They elected not to do so for those only running the maximum number of transactions that they specified as a limit per day.

 

[TomVexille]

I don't believe anyone has raised issue with bankwest closing the accounts.

The points were earned in full compliance with the terms of the product. Bankwest were aware about it for years and elected to do nothing. They then chose to close the accounts, something they are entitled to do. History shows that bankwest did close accounts over time that they perceived to be misusing the accounts (i.e. Multiple offline Coles transactions etc). They elected not to do so for those only running the maximum number of transactions that they specified as a limit per day.

Almost. There were also people averaging less than 50 transactions a day who had their accounts closed. But I'll agree with the rest.

 

[Nutcase]

I don't believe anyone has raised issue with bankwest closing the accounts.

The points were earned in full compliance with the terms of the product. Bankwest were aware about it for years and elected to do nothing. They then chose to close the accounts, something they are entitled to do. History shows that bankwest did close accounts over time that they perceived to be misusing the accounts (i.e. Multiple offline Coles transactions etc). They elected not to do so for those only running the maximum number of transactions that they specified as a limit per day.

No, the points were not earned in full compliance which is why the accounts were closed. Do you have another reason as to why the accounts were closed?

Just because something has been "going on for years" does not make it compliant.

 

[Nutcase]

Almost. There were also people averaging less than 50 transactions a day who had their accounts closed. But I'll agree with the rest.

"You will now argue that the points were all legit and you were doing the right thing and then use this emoticon

"

Ah yes, true to form.

Do let us know how you get on with your legal jihad. I cant wait to see how that shakes out.

 

[N860CR]

No, the points were not earned in full compliance which is why the accounts were closed. Do you have another reason as to why the accounts were closed?

Just because something has been "going on for years" does not make it compliant.

The accounts were closed because Bankwest chose to close them. That's as simple as it is. There may well be commercial reasons why they chose to close them, but that's a decision for the bank that they don't have to disclose. This is why the letters confirming account closure did not specify a reason.

There is no component of the products terms breached. Perhaps bankwest should have put one in... they didn't.

 

[Nutcase]

The accounts were closed because Bankwest chose to close them. That's as simple as it is. There may well be commercial reasons why they chose to close them, but that's a decision for the bank that they don't have to disclose. This is why the letters confirming account closure did not specify a reason.

There is no component of the products terms breached. Perhaps bankwest should have put one in... they didn't.

Have you been watching the Trump/Clinton debates? This is the kind of argument that Trump throws up all the time.

Banks just don't close customer accounts because they choose to. Its due to misconduct on behalf of the customer usually involving some kind of fraud. A Bank closing your account for misconduct is quite a big deal and puts you in the company of people that the Bank wants nothing to do with.

The banks T's and C's were breached which is the trigger. Thats how they work.

As I said earlier, just because something has been happening for a while and others are doing it does not make it right or without consequence. Arguing that the Bank knew all along and closed accounts for some other reason is quite simply nonsense.

 

[N860CR]

Have you been watching the Trump/Clinton debates? This is the kind of argument that Trump throws up all the time.

Banks just don't close customer accounts because they choose to. Its due to misconduct on behalf of the customer usually involving some kind of fraud. A Bank closing your account for misconduct is quite a big deal and puts you in the company of people that the Bank wants nothing to do with.

The banks T's and C's were breached which is the trigger. Thats how they work.

As I said earlier, just because something has been happening for a while and others are doing it does not make it right or without consequence. Arguing that the Bank knew all along and closed accounts for some other reason is quite simply nonsense.

Nope, just explaining to you how it is.

No condition of this product has been breached. Not even Bankwest have been able to claim that and nor did they do so when they elected to close these accounts.

This game has been played many times and both NAB and American Express learnt and have changed their products to suit. Should Bankwest have known better? Probably. But they didn't. The accounts were used in full compliance with the products terms and the only option they had if they wanted to stop it (which they finally decided they wanted to) was to close them. They did. The game is over. That's it.

If the conditions had been breached, Bankwest would have said so when they closed the account and advised they wished to recover points that had been issued over the life of the account. They didn't.

Customers are entitled to use products such as this to their full advantage. By your thinking, this forum shouldn't even exist.

The game was played, the game is over. Both the consumer and the bank have no doubt learnt something.

I'm not going to engage any further as you've clearly got your opinion (which your entitled to) and it's not going to change.

 

[SponsorSFC]

I had missed the initial cull but received the inevitable letter today.

So long and thanks for all the points.

I am thinking a OW J award will be a fitting way to spend them.

 

[deejo77]

Banks just don't close customer accounts because they choose to. Its due to misconduct on behalf of the customer usually involving some kind of fraud. A Bank closing your account for misconduct is quite a big deal and puts you in the company of people that the Bank wants nothing to do with.
The banks T's and C's were breached which is the trigger.

Hate to tell you but they closed the account because they choose to.......they didn't dislike the customer or think they were fraudulent, if they had they would have shut down all banking relationship with the customer. I know of people with transaction accounts closed but still have mortgages and credit cards.

 

[Isochronous]

Have you been watching the Trump/Clinton debates? This is the kind of argument that Trump throws up all the time.

Banks just don't close customer accounts because they choose to. Its due to misconduct on behalf of the customer usually involving some kind of fraud. A Bank closing your account for misconduct is quite a big deal and puts you in the company of people that the Bank wants nothing to do with.

The banks T's and C's were breached which is the trigger. Thats how they work.

As I said earlier, just because something has been happening for a while and others are doing it does not make it right or without consequence. Arguing that the Bank knew all along and closed accounts for some other reason is quite simply nonsense.

Nutcase is really a rather appropriate username for you.

Clearly you have little experience with banks if you think that banks always act in accordance with the law and always respect the legal rights of their customers.

BankWest has not made any allegation of illegality or breach of contract against anyone.

 

[Nutcase]

Nope, just explaining to you how it is.

No condition of this product has been breached. Not even Bankwest have been able to claim that and nor did they do so when they elected to close these accounts.

This game has been played many times and both NAB and American Express learnt and have changed their products to suit. Should Bankwest have known better? Probably. But they didn't. The accounts were used in full compliance with the products terms and the only option they had if they wanted to stop it (which they finally decided they wanted to) was to close them. They did. The game is over. That's it.

If the conditions had been breached, Bankwest would have said so when they closed the account and advised they wished to recover points that had been issued over the life of the account. They didn't.

Customers are entitled to use products such as this to their full advantage. By your thinking, this forum shouldn't even exist.

The game was played, the game is over. Both the consumer and the bank have no doubt learnt something.

I'm not going to engage any further as you've clearly got your opinion (which your entitled to) and it's not going to change.

The "Ive done nothing wrong and Im taking my bat and ball and going home and not talking to you any more" defence. This really shows that you have nothing to back up your assertions or anything that defends your position except for "I said".

The fact remains, your account has been closed for misconduct and breaching the Terms and conditions of the product. Had the breach not occurred, the account would still be open and you would still be conducting thousands of $0.01 transactions with a macro through various payment gateways. You got caught and you don't like it.

BWA is under no obligation to give any excuse for its decision however its clear as to why they have taken the course of action that they have and why they no longer want people who behave in such a way as customers.

Simply put, if it was all so legit and above board there would be no need for Macro's, multiple cards and deception and you would still have the product.

Rorting the system because you can is not a defence for fraudulent behaviour just as using an excuse that other Banks have fallen for these tricks does not make it right rather it shows a lack of integrity.

 

[Nutcase]

Nutcase is really a rather appropriate username for you.

Clearly you have little experience with banks if you think that banks always act in accordance with the law and always respect the legal rights of their customers.

BankWest has not made any allegation of illegality or breach of contract against anyone.

Only about 25 years experience including building FF award card products for Banks as well as working for both Card schemes. I also wrote the PDS documents for many of these products as well as the COU's. I know them upside down and inside out. I also know fraud when I see it.

BWA are not breaking the law. You are breaching the T's and C's by not using the product in the way that it was intended. The T's and C's allow BWA to close accounts if they deem this to be true but by all means challenge this in a court of law.

This is not a discussion about breach of contract.

 

[SponsorSFC]

Fraud

BWA reserve the right to cancel the account at any time. It is in the T&C.

There has been no breach of the T&Cs by either BWA or clients running macros.

If you can actually prove to me otherwise then I will apologise, otherwise I think you should bow out of this conversation now and refrain from accusing fellow members of this community of fraud.

There was a loophole that had been exploited and is now closed. No tears the game just moves on.

 

[Nutcase]

Hate to tell you but they closed the account because they choose to.......they didn't dislike the customer or think they were fraudulent, if they had they would have shut down all banking relationship with the customer. I know of people with transaction accounts closed but still have mortgages and credit cards.

Why would they shut down a profitable product? They can make money off the card and the mortgage just not off the transaction account with a million $0.01 transactions going through it.

 

[Nutcase]

Fraud

BWA reserve the right to cancel the account at any time. It is in the T&C.

There has been no breach of the T&Cs by either BWA or clients running macros.

If you can actually prove to me otherwise then I will apologise, otherwise I think you should bow out of this conversation now and refrain from accusing fellow members of this community of fraud.

There was a loophole that had been exploited and is now closed. No tears the game just moves on.

More "taking my bat and ball and going home" routines.

Your opinion is exactly that - your opinion and you are entitled to it.

Its just in this case it is wrong and BWA happen to agree with me so much so in fact that they shut down your account and dumped you. Thats compelling but by all means deny it and post silly memes and argue the definition of the word fraud.

The fact remains, No BWA account for you any more. Had you behaved, you would still have your account and not be ranting with strangers on the internet trying to justify your lack of integrity by using the excuse that it was a loophole to be exploited, everyone else was doing it and the bank deserved it.

 

[SponsorSFC]

More straw man arguments from you. You are yet to actually point to anything that proves that anyone breached any of the T&Cs on this product. I say this with confidence because I read these before applying for this product.

If you can prove where anyone has committed criminal deception for personal financial gain then I will most whole heatedly apologise to you.

I take it you haven't actually read the T&C that apply to this product or perhaps based on your previous comment it was you that wrote them and left a glaring loophole there to be exploited. it is the only rational explanation I can think of for why you are so passionate about this. Even as a CBA shareholder I can't rustle up any indignation.

I am most certainly not taking my bat and ball and going home. I still have another BWA product which is of use to me, however if it ceases to be so then i will obtain similar financial services elsewhere.

Had "I behaved" or had it been my intention to do so I would never have taken this product out in the first place, for normal day to day spending there are more lucrative options.

I saw an opportunity and opened it purely for the purpose of maximising QFF points earn and have no qualms admitting that. When it ceased to offer me value in that area the I would have closed the account.

No different to taking sign on bonuses and then cancelling the card.

 

[thehound]

Everyone should take a deep breath.

Nutcase, would you mind quoting which clause in the T&Cs has been breached?