Had a hell of a time to get a refund from Qantas to my closed ANZ Credit Card account.
1. Hard to get Qantas to follow through the refund
2. Once they processed the refund, ANZ couldn't see it on multiple calls. I naively trusted ANZ over Qantas, everyone would have done the same I think.
3. back and forth between the two, until one ANZ agent saw the transfer, but I had to hang up at that time. Follow up call, back to square one, the ANZ agents would swear there is no money. Until I lodge a complain so they could listen to the recording of the previous agent. Then they found trace of the money, but after 30 days.... they automatically sent it back to Qantas.
4. Call to Qantas, explained the situation, wrote the stat declaration to their special emails to get the refund processed to my bank account. 1.5 months later, nothing, call to see what's going on, the agent promise to follow through, and it got action-ed the next week.
Really unacceptable from ANZ, painfull to deal with Qantas too, would have been unmanageable without platinum status. To be fair, I got some "sorry for the mess" phone call from ANZ with some "sorry again here is $200 for all your troubles" money. What an unnecessary mess this was. I learned from that experience.