Are you requesting compensation?

[Boris spatsky]

Hi VFF

As a Platinum, i recently sent an online complaint after my checked bag did not arrive at destination for the 4th time in 4 months.

Platinum desk rang back and apologised, we had a good 20 minute chat about baggage and other issues.

She then threw a curve ball comment at me: 'So, are you requesting compensation?' I was very taken aback and on the spur of the moment said 'no', as any other answer i would have considered to be rude on my behalf.

So why do i have to specifically request compensation? Is it not normally offered?

 

[get me outta here]

I would have thought a 'free' flt / upgrade would be in order. I used to at least get all new underwear, or cost thereof to compensate.

I'll be ready for that question should they ask it of me.

 

[lovestotravel]

I'd say she was either sick of chatting to you and beating around the bush and wanted to get to the point of your call and/or she was sick of dealing with complaints and just going through the motions

 

[Boris spatsky]

I'd say she was either sick of chatting to you and beating around the bush and wanted to get to the point of your call and/or she was sick of dealing with complaints and just going through the motions

No, she was actually quite engaged and interested.

 

[lovestotravel]

No, she was actually quite engaged and interested.

In your opinion

 

[Boris spatsky]

In your opinion

Well she was asking all the questions

 

[Velocity Frequent Flyer]

Hi VFF

As a Platinum, i recently sent an online complaint after my checked bag did not arrive at destination for the 4th time in 4 months.

Platinum desk rang back and apologised, we had a good 20 minute chat about baggage and other issues.

She then threw a curve ball comment at me: 'So, are you requesting compensation?' I was very taken aback and on the spur of the moment said 'no', as any other answer i would have considered to be rude on my behalf.

So why do i have to specifically request compensation? Is it not normally offered?

Sorry Boris, while it's disappointing to read about you having baggage issues, we won't talk about specific issues and compensation publicly here.

 

[Boris spatsky]

VFF, thanks, could you please clarify my question by PM?