Anyone dealt with Turkish Airline for change/cancelations?

[Deskorpio]

Hi ,
Just wondering if anyone would share their experience dealing with Turkish Airline in relation to changing flights/getting a refund. They advertised no-change fee for future flights but if it’s a frustrating process to deal with their CS, then its not worth it for me.

 

[jgm]

I had TK tickets purchased through an OTA for Sept 2020, which I was able to convert to open tickets. However I'm doubtful that we will be able to use them by Dec 31 this year, so I contacted TK Australia, and the agent told me that the TA would be able to get a refund.

 

[Deskorpio]

I had TK tickets purchased through an OTA for Sept 2020, which I was able to convert to open tickets. However I'm doubtful that we will be able to use them by Dec 31 this year, so I contacted TK Australia, and the agent told me that the TA would be able to get a refund.

Thanks for sharing! That sounds like a positive outcome, all considered?

 

[MEL_Traveller]

Hi ,
Just wondering if anyone would share their experience dealing with Turkish Airline in relation to changing flights/getting a refund. They advertised no-change fee for future flights but if it’s a frustrating process to deal with their CS, then its not worth it for me.

Friend of mine had a flight ex DPS cancelled due to covid. The refund came through in about three weeks I think, give or take.

 

[AIRwin]

That sounds like a positive outcome, all considered?

Turkish delight?

 

[k_sheep]

By far they have been the best to deal with for me. April 2020 flights cancelled (obviously) in about February or even as late as March. Phone answered instantly both times I needed to call, excellent English spoken. Offered flight credit, date change or refund. Got my refund in a couple days. 5 stars!

 

[Deskorpio]

By far they have been the best to deal with for me. April 2020 flights cancelled (obviously) in about February or even as late as March. Phone answered instantly both times I needed to call, excellent English spoken. Offered flight credit, date change or refund. Got my refund in a couple days. 5 stars!

Wow, i am impressed! Thanks for sharing that

 

[jgm]

With it looking likely that Australian borders will remain closed for the rest of the year, I contacted TK to see if we could get a refund. Our tickets were changed to open which are supposed to be flown by December 31 this year. The TK rep told me to go through our OTA, who I contacted last Saturday. I received an email this morning that my refund ($6.8k+) has been processed and I will receive it 3-5 business days. The refund amount is only $55 less than what I paid 15 months ago. There are no details of who has kepr the $55, but I'm really happy with the outcome.