Another Jetstar whinge ... plus bundles and meals NOT ....

[dajop]

OK, I should have known better. I previously understood that the plus bundle includes meals on 3K flights, and JQi flights but not JQ flights. However, I booked JQ2 to travel MEL-SYD added a plus bundle and noted that it now shows the bundle as including a meal. I thought they must have changed the bundle to add in a meal, neat. However I took the flight this afternoon, and of course no meal ..... hmmm that's not what your website says.

Upon trying to re-create this, I noticed it is not coming up with a meal! But then I tried again and it is. This is what I discovered:
-If you search Melbourne (Tullamarine) - SYD it does not come up with a meal included
-If you search Melbourne (all airports VIZ) - SYD it comes up with a meal included

Bit disappointed, I think I'll fire off a complaint about this misrepresentation.

 

[puppysparkes]

Out of interest could you please advise of the response time if you go ahead? I think there could be a dedicated thread to what customer service charters state and the real world response/time.

 

[here2go]

Out of interest could you please advise of the response time if you go ahead? I think there could be a dedicated thread to what customer service charters state and the real world response/time.

The only partially effective way to complain to @jetstarairways is Twitter using said handle. I note partially effective. You will get people more focused on reputation management. But then again, often you don't.

 

[dajop]

Out of interest could you please advise of the response time if you go ahead? I think there could be a dedicated thread to what customer service charters state and the real world response/time.

Yep sure. Got a response yesterday morning. Resolved to my satisfaction. About 3 weeks.