ANA - Customer Service at its Best

ChrisB-Sydney

Newbie
Joined
Dec 29, 2025
Posts
1
Had to fly to Europe recently and it turned out ANA was not only the *only* available option with confirmed (OK) flights all the way to Italy MXP and back to Australia SYD via Tokyo, but also each of the 4 sectors got better than the previous one, which was already the best one ...

On sectors 2 and 3 was the same crew on duty and did prove their competence and excellence in customer service - I dare to say - better than their competitor SIA (or SQ) airline. - But wait, during the last sector (#4), the crew of NH889 on the 15th of December 2025 exceeded all previous expectations, if the 'bar' was not set high enough by the previous 2 crews ... The biggest compliments go to:

- L2: Yuri,

- L3: Mari,

- L4: Asako,

- R3: Yoko and

- R4: Furaba

- All 5 worked with dedication, excellence and - in short - Customer Service at its very best during the whole flight, and deserve a recognition by ANA senior management for their top performance ... WELL DONE Ladies !
 

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🤔
‘the only option Aus to Milan’. Not sure I follow?

Sure, NH crews are known for great service but that first paragraph and then naming everyone sounds a little ‘advertorial’. Hope I’m wrong.

I also genuinely hope you sent the compliments actually to NH rather than just speculating that senior management would see it on this forum?

NH 👍
 
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