Amex credit for unique experiences - how to and ideas?

[Daver6]

One of the benefits of the Amex Platinum Charge card is the $450 travel credit. Other than hotels, car hire and flight it can also be used for "unique experiences"



I've got a look on the Amex Travel website and can't see how one can search of available unique experiences. Am I missing the obvious? Or does one need to go through there concierge service? What kind of experiences have people managed to use this credit for previously?

 

[blacksultan]

You used to be able to select experience as an option like hotels , cars , flights . Options were hot balloon ride , boat rides to barrier reef , helicopter rides etc

 

[Daver6]

You used to be able to select experience as an option like hotels , cars , flights . Options were hot balloon ride , boat rides to barrier reef , helicopter rides etc

So is the implication then that this is no longer available as a redemption option?

 

[blacksultan]

So is the implication then that this is no longer available as a redemption option?

Unfortunately I no longer have access to a card account with a travel credit so cannot check . Would you like to post a screenshot shot of your account portal ?

 

[Daver6]

Unfortunately I no longer have access to a card account with a travel credit so cannot check . Would you like to post a screenshot shot of your account portal ?

 

[andye]

I used one for a Barrier Reef trip and a Kuranda river trip. They were competitively priced on the website and straightforward to use. I suspect they will come back on as tourism reopens

 

[blacksultan]

View attachment 221350

What’s under ‘ bundles’ ? There used to be another tab for experiences .

Post automatically merged: Jun 28, 2020

You used to be able to select experience as an option like hotels , cars , flights . Options were hot balloon ride , boat rides to barrier reef , helicopter rides etc

Can’t you phone and ask customer service ?

 

[Daver6]

What’s under ‘ bundles’ ? There used to be another tab for experiences .

Post automatically merged: Jun 28, 2020

Can’t you phone and ask customer service ?

And yes, looks like I might need to call. But that's annoying as one can't just browse.

 

[Daver6]

Official response

Dear Mr Daver6,

Thank you for your email.

In normal circumstances you would be able to book activities on the "things to do" tab in our travel page, however due to the uncertain times we are living with Covid-19, we have removed this option until further notice.

Kindly note your trave credit can also be used to book flights, car rental and hotels, you can do it in our website Book with Amex Travel | American Express Australia and via the Platinum travel team on 029271 3760

Please do not hesitate to reply to this email if you have any other questions.

Have a good day ahead

Kind regards
American Express ANZ Travel Online

Makes no sense to me. Times are so uncertain that I can't book an experience, but I can book a flight, hotel and car. Seems logical

I have travel credits galore with pending refunds. Was hoping to find something locally to spend them on.

 

[Daver6]

I followed up and called them out on their logic, lack of communication and further product devaluation. Their response was even more murky. This confirms in my mind that this was a cost cutting exercise.

The decision of removing the activities wasn't taken lightly and was made on the best of interests for our card members.

Unfortunately I can not go in detail as to what the reason was as this is confidential business information.

In what world can this be in the best interest of customers?