/rant I find it a little cheeky that Amex would degrade the policy from ACE Insurance that comes free with my Platinum card and then offer me an incentive to pay extra to take out insurance from Allianz. A better approach would be to dump ACE, offer complimentary Allianz insurance and perhaps demonstrate the "great customer service" that Amex seem to be searching for examples of right now /rant
Here's the email:
Dear jimmyaus,
Clothes. Toothbrush. Passport. Tickets. There’s plenty to pack before leaving on a trip. The last thing you need to make space for is worry. Enter American Express Travel Insurance.
Should trouble find you on your travels, we’re here to tell it where to go. And because inconvenience is never convenient, you can rely on us to be ready for it 24 hours a day, 365 days a year and wherever you are in the world. From the people you love to the possessions you cherish, you’ll find a comprehensive insurance policy for you - not to mention 5 Bonus Points[SUP]#[/SUP] for every dollar spent on any Annual Multi-trip policy.
Here's the email:
Dear jimmyaus,
Clothes. Toothbrush. Passport. Tickets. There’s plenty to pack before leaving on a trip. The last thing you need to make space for is worry. Enter American Express Travel Insurance.
Should trouble find you on your travels, we’re here to tell it where to go. And because inconvenience is never convenient, you can rely on us to be ready for it 24 hours a day, 365 days a year and wherever you are in the world. From the people you love to the possessions you cherish, you’ll find a comprehensive insurance policy for you - not to mention 5 Bonus Points[SUP]#[/SUP] for every dollar spent on any Annual Multi-trip policy.