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Have you done this directly on the airline website? I'd be curious to know how much would it quote on sites such as trip.com for your same flights and itinerary (of course you would need to go on to filters and select QF/BA only) I have a feeling it would be even cheaper...

One urgent change required to improve customer experience is a change of their call centres in the Philippines and Kenya, although seemingly proficient in English the Filipino call centre staff are I'll equipped and not properly trained to deal with Australian customers, they act like robots, a...

I travelled 3 days ago with China Southern to BKK via CAN it was an amazing experience on a super clean and comfortable Dreamliner 787-9 with the most genuinely nice and super attentive and professional cabin crew that treated me in economy class as if I were a first or biz class pax. The only...

This is an excellent article with optimistic news about much needed urgent changes at and by Qantas. As a former Platinum member now a Lifetime Gold flyer Qantas and its call centres have left such a bad taste and experience that I no longer choose to fly with them and prefer to use any other...

I fully sympathise with you and rudeness and entitlement should never be condoned esp by people wearing a uniform. Sadly if you were to lodge a formal complaint it might backfire and QF might turn on you, esp if you are a staff member yourself. Anyone travelling on award tickets either business...

One question please: if you buy this Lufthansa RW fare in whichever class one may choose, do the Qantas flights do they count in one's Star Alliance membership or are the points lost? Also if one buys this ticket but is Lifetime Gold Qantas can we use the QF membership when flying Qantas or...

Thank you and thank you for this article, I couldn't agree more, this has been my experience even as a long-standing Platinum frequent flyer which got worse since I was downgraded to Lifetime Gold, I have had award flights purchased through their South African call centre but the actual ticket...

Exactly but these articles should have investigated the pitfalls of having call centres overseas like when they had South Africa and the staff themselves were either dismissive, rude or did not know the rules and entitlements passengerw had esp top tier frequent flyers. I also found this to ge a...