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If I recall from my experience, they did say someone would call me back. They never did. However, whatever mysterious things that needed to happen behind the scenes had happened before I called a second time (about 10 days later).

I went through the same process after conjuring up the enthusiasm to call again. Reset my PIN, changed all my security questions and set up 2FA in an authenticator app (which I didn't know Qantas supported). I'm not sure what triggered the lockout. I didn't ask.

I've had the same problem since Friday. I called and was told to reset my PIN. I tried to do so and received the same "can't be used for online access" error. I don't have any reason to believe my account had been compromised, nor have I done anything naughty.