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    Article: The Car Rental Industry is Ripe for Reform

    Your various 'tactics' are valid, except I never pay extra to reduce the excess. I have found the best technique is to allow perhaps 15 minutes extra at return and ask for a final invoice. These usually come quickly from a handheld machine after the staff member has ticked some boxes - that...
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    We'd like your feedback on Australian aviation policy

    I don't know why they bother with the Airline Customer Advocate - it has no power and is complicated and bureaucratic. The easy answer is to simply adopt every line from EU 261, just as the UK did on leaving the EU by creating UK261. It will be easy for the airlines to administer because they...
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