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North A North American airlines are the worst. I was just walking through a United terminal in a US city and we were having this very conversation. Flying in the US is not like flying in Australia. I applaud the Qantas moves and only wish they'd enforce it in the US. People take the piss to...

I would also add that flying Air Canada is tedious at best anyway. Another reason not to choose them suits me.

Fear not. We flew SAS (Swedish, Danish and Norwegian national airline) over the holiday period and they only offer bottled water that you must purchase. Instead they offer tea and coffee for free which is of no use to people who don't drink either, like me. On our Delta flight back to the US...

My husband has been subjected to flying Delta since our move to the US. He flies regularly for work and has barely cracked Silver. He managed to score Gold through a points match on his Hilton status for heaven's sake. Delta relies so heavily on affliated credit cards it's hardly even an...

Thank you. I wish that detail was included in the actual language of the regulation because it definitely does not read that way. I've read the link you included. Very informative and much appreciated. Merry Christmas!!

My husband and I recently flew Lufthansa Premium Economy from the US to Riyadh, Saudi Arabia via Frankfurt. No issues on the way over but on our return journey after checking in at Riyadh and waiting for an hour in the gate lounge, we received a flight cancellation text just after midnight. No...

Wow. That was very informative and also hugely depressing. Thank you. I definitely can't take off my cynical cap anytime soon damn it. It may have been better when I knew less lol.

That makes me so sad :(

Currently based in the US, and usually a Virgin Platinum or Gold FF depending on the year when back in Aus, and any comparison to US airline 'loyalty' programs is a negative one in my experience. All of them basically run themselves now like banks rather than airlines in that they care more...

Many thanks. Will check it out.

Interesting. Thanks for the screenshot. We'll take a look. Appreciate your reply.

Hi all, My husband and I are both Virgin Australia Platinum FF. We relocated to the US earlier this year for work temporarily (two to three years). We have subsequently joined up with United FF in an attempt to leverage the new 'partnership'. We were booking flights to Europe a couple of...

I had the same experience and wanted to delete my account. I contacted their help desk who told me to just delete the app. When I said I wanted to remove my credit card details and close my account before I deleted the app so no other dodgy things could happen with my card they told me to...

On pondering this excellent question with so many things to raise I have come to the conclusion that the best thing to ask Alan Joyce is if he would participate in an undercover boss scenario and a mystery shopper scenario so HE can experience what passengers do first hand every day. Try using...