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A nice assessment, as a Platinum flyer like you I see things very frequently. Things that need improving are their Cafes( NOT lounges, very poor), The wine does take commitment to enjoy. International lounge access in Brisbane WTF. Long haul flights like Bali and BNE to PER are difficult in 737...

Virgin Australia are doing a great job of trashing Richard Branson's Virgin name....compensation for screw ups is way down after Bain acquired them. I can tell you that from experience in getting little for colossal screw ups such as 1. Getting canceled 4 am for 6am flight to an interstate...

yes, I flew BNE to ADL on 737 700 and they have NO Wifi or onboard entertainment & NO free snacks for a 2hr 45min flight. The crew said these were for FIFO Great for Bain not for customers, but will Bain care? I think NOT!

Virgin did make a profit before Bain- they just offshored the money to avoid tax. I have flow them a lot recently and the canceled flight ( for "operational reasons" ) notifications 30 minutes before you leave home that are confusing and with no call center open at that time. That and the...

Virgin/Velocity told me it will not work on Chrome - they have known about it for 9 months from my discussions with them...but they seem to say it is a Chrome issue, that it does not update (the only other website this bad was Accor, when it would not work on Safari). When will they fix it? Not...