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Qantas treats its premium-class passengers in such a cavalier fashion (I will not add my own misadventures to those already listed) that I stopped using them for international flights some years ago. Fortunately I have alternatives which have turned out to be better.

I too have had substandard service from Qantas over the last year or so. For unknown reasons, they no longer give good service to problems from "premium passengers", although individual staff have been extremely helpful in trying to sort out the mess that Qantas itself has caused. These messes...

As recently posted here, I made call to the QF Premium Disservice desk for a change I in a business class booking , and, for the 4th time in a year, the service desk made a mistake so that the system thought it had not been paid for and the ticket was cancelled. I was only able to board because...

I recently took a flight with a QF number but actually run by China Eastern (MU). When I checked in at BNE and tried to have my boarding pass issued for the MU flight (originating from SYD), it could not be done. After 2 more Qantas desks in Sydney, I eventually managed to obtain the boarding...

As Platinum, I do not have the long wait, but the agents they have in Hobart are not very experienced. After 3 major errors they made on 3 successive trips, the last of which caused me great inconvenience and panic, not to mention an expensive phone call back to Australia, I have stopped using...

Platinum member for decades, but no longer "blind loyalty". Their Premium Desk, which had been outstanding, degenerated when it was moved to Hobart, with well-meaning but inexperienced agents making significant mistakes. After three of these in a row (the last of which caused major problems for...

Has anyone else noticed a significant decrease in the expertise of the travel consultants on the QF Premium phone service since they relocated to Hobart? I have had three serious mistakes made by willing but inexperienced consultants in three international bookings over recent months.