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Hi there My husband and I recently flew Asiana airlines from Sydney to SFO via Seoul/Incheon and then JFK to Sydney again via Seoul. We usually fly VA domestically and only travel internationally every couple of years. I didn't do my research well before we left, or I would have set us up with...

Does anyone have any experience with the time taken to process a refund? I had to cancel an award booking last November (~22nd) and I think the customer service rep said it would take 8 weeks but the points still haven't been credited... Just wondering what the experiences of others are...

I seem to be running out of family transfers until they reset in Feb next year. I am trying to figure out how many transfers the rest of my family members have. However if their points balances are below 5000 this is not displayed on the transfer screen. This seems to be web design flaw to me...

Hi everyone, My grandmother recently passed away. I had already booked a flight to see her for her 90th birthday this June. I have a copy of her obit from the paper which shows that her birthday would have been the next day, and I am listed by first name only as a grandchild. I'm considering...

Hi all, Just wondering if anyone has had any issues applying for AMEX online? I have tried with my family to get them on the Platinum Edge but it's not accepting their business address which has to be included. We've asked for a hard copy of the application form but they say they can't...

Hi there everyone Quick question. I recently attained gold status but in doing so earned above the 500 required (an excess of 15 status credits). (I was on 495 when I flew my last flight which was worth 20 SC) I understand that these status credits won't show up on my account page since...

Hi there, My sister recently went on a trip to Europe as part of a group booking on Thai Airways. It was just before she returned that I realised we could earn Krisflyer points through Star Alliance. The aim is to be able to book domestic VA flights, either through transfer to velocity or...

Virgin Flyer Visa Card This is a great offer for someone just looking to get started in this game, especially if you can't meet income/spend requirements to take advantage of current the High Flyer offers. Offer as follows: No annual fee for first year 5000 bonus points per month for the...