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Ok so I had a bit of an altercation with the CSR about travel insurance. I had purchased points and then redeemed them for a trip to Japan next month. When I asked if the flights would be covered, she told me that because the flights were done with points and I hadn't paid for the ticket that NO...

Hi all, So I just got off the phone from an AS rep who told me that my stopover via HKG would not be possible. I'm trying to get NRT-HKG-SYD and she's telling me that because the flight is not originating or ending up in the US, I can't add a stopover and therefore need to pay for 2 sectors...

Hi VFF, My wife has done a recent trip to the US. SYD-LAX-JFK-LAX, all booked on the virgin website on Delta metal. Her FF number (silver) was added at the time of the booking and was also present on her boarding passes. It has now been 6 weeks since these flights and after sending through the...