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Not frequent flyer, you're talking to reservations.

You're talking about reservations this thread is about the frequent flyer "service" centre. Two very different departments. One is operated by Qantas, the other by Tele Tech.

Whatever you do, do NOT engage with the online chat. The operators on the other end have an embarrassing grasp of the English language...

Hobart reservations has nothing to do with Frequent Flyer Service Centre

Unfortunately, neither Manilla handling Back Office tasks nor Auckland handling calls will have the Melbourne team to fall back on to clean up their errors. Something the Melbourne office has been doing for the last three years since the Auckland office originally opened.

For future reference, if you wish to use your MP privileges when flying with OW partners, you really should be quoting your MP number in the booking. All OW lounges have the right to refuse entry if you have a low status membership number attached to a booking even if you have a higher status...

Several things to consider. As JohnK says, the points do expire after 18 months if there's no valid activity on a QFF membership. Is the au pair staying in Australia after their six months with you is over? Is there future travel planned for the au pair? Also depending on the booking class, the...