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I've just had this issue. Had my flight refunded but only when I double checked did I notice that my card booking fee wasn't also refunded, so now I have to chase that up. Booked with a Qantas Premier Mastercard too. Annoying to say the least.

I figured that would be the case, downfall of Velocity not being Star Alliance affiliated I guess. Thanks so much for the response!

Hi All, I'm at gold status with Velocity and will soon be travelling to Paris on Singapore Airlines. I know that I can use the Krisflyer Gold Lounge in Singapore but was wondering about lounge access in Paris at the Star Alliance lounge. As a Virgin Gold member, but not Star Alliance or...

Hi All, Apologies if this has been answered before (I couldn't find it in a search) but I was wondering if anybody knew what fare code an Economy Saver ticket might be? I recently flew return Melbourne-Abu Dhabi-Paris and as a member of Virgin Velocity FF I am trying to find out my fare class...