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On hold now for 1hour and 17minutes while reading this thread. No indication when I will get through and no offer of a call back. Terrible service!

You would not of been able to book online, as when points exist in your account with out a name it will throw up an error when trying to book online. That's what prompted me to call them as I keep getting errors online.

Final update, issue solved!:) Got a call back tonight. They also held the ticket that was going to be booked if this issue hasn't occurred and I was able to complete the booking!

A supervisor called me late on Friday and asked me to send the email and documents I sent the day before to another email. As of now still waiting on a response or resolution from SQ. But good to hear another member here could get the same issue successfully resolved!

Thanks for the comments guys, I am more at ease. Thank you Cruiser for your offer. I will update this thread after I get the call from a customer service supervisor and see what they say.

Thanks for the reply guys. I'll try SQtalk. Yes, they are in the exact same name. And experience has been that if not the transfer will be rejected. The rep on the phone was surprised too as she never seen this. Points in account but can't use... So told me to send in some credit card...

On the phone with customer service rep from Krisflyer as I am having issues with an redemption as it is coming up with an error. What the rep told me just now was truly shocking. I have 500k+ points in the Krisflyer account, most of which came through transfers from Citibank from 2014 to...

Had a supervisor call me back. Her line was that 6.2 only apply to Citi rewards earn and convert for cash, not for conversion to another reward points scheme. And that VA and SQ were the parties that increased the rate, so they have to pass it on and no notification is required. I quoted the...

Over a month ago I booked an award flight from Bali to Canberra for end of year. A month ago I picked up cash fares and called QF immediately to cancel the award booking. The wait on the phone was over 40 minutes. The customer service agent assured me it will be processed in 7 days, points and...

Have done row 5 and 1. Out of the two I definitely preferred row 5.

Any idea regarding whether points can still be earned for bpay payments?

Was this over the phone or online? I just got my transfer rejected. The strange thing is that I transferred before with same details a few months ago.and it went through in 24hrs!

Hi guys, Trying to book Syd to KL on MH. Over the phone the operator is stating points required return in J is 130,000 but on Qantas website for the distant, it should be 120,000. Why is this?

I have an award return flight booked. I was wondeirng if it is possible to cancel the return leg and keep the going leg? Would I be charged 7000 points for part cancellation and be refunded half of the taxes paid? Thanks!

Re: Positive experience with call centre and change/mistake policies - 24 hr grace pe Found that to be the case too! Great experience.

Have a domestic flight booked with two legs on points. The booking is for J, but one of the legs is flown on economy as no J avaiable. The number of points for the redemption is exactly the same as if both flights were in J. The fair rules for both flight say Business (U). I was wondering if...

Is that a bulkhead seat? Have flown the refurb 777-200 non-bulk head. Seat same as the A380... In sufficient length.

I been looking to book Sydney to KL using QFF points on Malaysian Airlines. But no matter how farout I look, I cannot find any Malaysian Airlines flight, meaning the options available are to fly to KL xSingapore using points. Are Malaysian Airlines flight bookable on Qantas FF using points?

It was shown to me a $30 dollar charge for an international redemption. But later checking on the CC it only charged me the tax and not the surcharge. I did get an error on payment, but I called them and they said everything is fine, so I didn't pursue further. Are you sure you were actually...

I booked a seat on an international jetstar flight using points. Using the Jetstar booking number, I can logon to Manage Bookings under the Jetstar website, within which I can do seat selection. From using the website, seat selection even for exit row seats are showing as costing $0 extra. But...