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Thanks so much for this I appreciate your reply and I am really looking forward to staying there now. Enjoy the rest of your trip.

Slightly off topic but how is the Kimpton Fitzroy London? I hope you are enjoying the hotel it looks impressive in photos. I have booked 4 nights in March, used points so will be a basic room and don’t expect many perks as Platinum Ambassador, but you never know. Thanks for your info.

That’s true only bonus points visible on app. Strange that all the info is no longer available on the website.

Have same problem with my DJs on the website but can view them under membership on the Amex app. Try that.

Shop Small bonus points have now been credited to my accounts overnight. I hope this is the case for others too. I wonder what caused the 12 day delay? Happy I don’t have to chase them now. Thanks everyone.

I went onto live chat yesterday. I haven’t reached the 40k cap but no points have posted across 3 cards since 17/3. I was assured they would be credited. Seems like something is broken. Anyone had points credited recently?

My SYD-BNE flight yesterday morning has already posted! Hope this is a positive sign for Virgin’s future! It was surreal to be at the airport and flying again. Just like old times with lovely Virgin crew. The police and army personnel waiting to check border passes on arrival in BNE even more...

Yes I got it 8 minutes ago

Apparently it was an issue with iPad. I am looking to transfer as soon as there is a bonus!

Link to transfer Flybuys to Velocity no longer available on my account. Anyone else notice this? Hopefully it’s a bonus offer coming or they are matching the new Woolworths to Qantas transfer rate?

I was also told this today and had my points and status credits manually added by the agent. The missing points claim function on website would not accept my info!

Somethings not quite right at the moment! Still waiting 3/11 and 6/11.

Still waiting and flew 3rd and 6th November!

I challenged Qantas quoting their own guidelines published on their website and also the EU legislation. They have now refunded cost of food and lodging in full. Hopefully this may help others in this situation. Thanks to all.

Can confirm payment was made to my daughter within 2 days, so it unfortunate you have had a delay. Hope it is sorted this time.

Thanks UPDATE Thank you for your additional correspondence I can confirm that the payment of 600EUR (940 AUD) has been processed to your bank account provided. This settles the EC261/2004 claim received Please allow up to 15 business days for this to clear into your account Just waiting...

Thanks as that’s what I was thinking but wanted feedback from someone like yourself!

Here is an update, my daughter and her companion have now received replies from Qantas that €600 compensation will be paid, but not extra compensation for hotel and meals. In regards to your additional expenses incurred from this delay, as per Article 12 of Regulation EC261/2004, no...

Hi just wondering if you have heard anything from Qantas re compensation? I am assisting my 23 year old daughter with a claim. 12 hr delay to QF2 LHR-SYD 6/8 which resulted in costs for hotel overnight and meals. Passengers were issued with EU261 information at check in. Delay apparently a crew...

Thanks for update. You will see my daughter and her friend on the new 11 hour delayed QF2 flight! Managed to get them a room at Hilton T4, hopefully all will be compensated. Safe travels.