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Here's an interesting question. I shall fly SYD-BKK this coming Saturday on QF295 and have already applied for a points upgrade to Premium. Does anyone think that will affect my chances of a free upgrade to business? If so, it's tempting to remove the Premium request and keep fingers crossed...

Interesting and valuable comments on this issue and a fine article by Matt Graham. I, too, can see both sides of the situation, but just using Qantas as an example, perhaps the wording of the conditions on the website needs to be carefully reviewed, not just for this purpose but possibly in...

Good points too. LTG currently has no benefits other than simple year-to-year gold requalification. Perhaps a couple of lounge passes each year to give to friends? These would be very useful now that Qantas Lounges allow entry only to guests flying on a OneWorld airline on the same day - a...

I think the list of good and bad points about Qantas is an excellent summary of the current situation. The one that resonates most strongly with me is that the website does not indicate the fare class. This should surely be easily fixable with a very minor change to the software. Why does the...

I do a lot of work on my laptop on planes and agree with the positive points that Matt has made. But something that does worry me is the potential for the seat in front of me to be reclined - not so much because of losing some valuable space but because of possible damage to the laptop if I...

I still have a 'live' Travelpass with a Double Status Credits incentive offer. Does anyone know whether this DSC offer applies to the wet-leased SYD-BKK and BKK-SYD Finnair flights (QF295 and 296)? I get conflicting answers from Qantas. I have read that the normal DSC offer from last February...

I would read it as prior to one hour before departure, too. However, the use of 'up to' in sentences like this is ambiguous. I was confused last year when reading conditions for applying for a visa to visit a certain country, with the wording that one could apply for visas 'up to 45 days...

Six months later and I had not actually (until today) noticed this new rule. Yes, silly me; but in those months I had not attempted to take a non-flying guest into a domestic lounge, so the issue didn't arise. It was what I was told in the domestic Business Lounge in SYD today that amazed me...

The most memorable change notification from Qantas I ever had was (by SMS) a difference of zero minutes and no change of flight number for my MEL-LST flight. I received the message about two hours before flight time. But when I arrived at the airport to check in I found that my flight had...

Although not related to award bookings, the issue of fights not being correctly ticketed reminds me of my experiences on a trip to Thailand in January-February 2020. Qantas issued an 081 ticket that included two flights on Bangkok Airways (one of which was booked under a QF flight number) and...

It's not only award tickets that can have this problem. In 2020 I purchased a Qantas revenue ticket that included two domestic flights on PG within Thailand (BKKCNX and CNXBKK) and one on SQ (BKKSIN) as part of my journey back to Australia to connect with QF in SIN. Bangkok Airways told me...

Agree about the Qtags. Using one of these, on at least three occasions my bag failed to arrive in LST from SYD after a change of plane in MEL. Each time it was stuck in MEL. Qantas in both LST and SYD on different occasions told me that this often happened because of the Qtag, and an...

Thanks for your reply!

Thanks for that. May I ask, how did you calculate the depreciation and is there a site that instructs travellers on this topic?

Great comment about the KPI!

With regard to waiting times, I have recently experienced considerable variation. I am pleased to report that on one occasion recently I was put strait through (as platinum on the premium line), but it was to a non-Australian call centre. I'm not so pleased to report that the lady couldn't...

I think it is 100% clear that Qantas should pay compensation (and I agree that it should not be considered to be a 'refund') This should apply any time that they cause an unnecessary expense for a customer through their own action or error, even if it is considered 'good will' to do so. After...

A couple of years ago I was booked on QF LST-MEL-SYD on a Friday evening, and SYD-BKK on QF23 the following morning. Bad weather saw me stuck in MEL for the night. No seats were available the following morning to get me to SYD in time for QF23, so they rebooked me on a later MEL-SYD flight (for...

Neither do I - I don't think those should count at all.

Interesting point. I've been to Taiwan but not Kosovo, and I've wondered about whether to include these as countries for the purpose of this question. . Perhaps one more detail about whether a place is a country or not, for this purpose, is to look at the degree of international recognition of...