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Yes - but only after speaking to a customer relations manager. I rang up to cancel yesterday and they waived the fee.

Re: Virgin Flyer 2-For-1 I rang up today and asked about cancelling (my annual fee gets charged in a few days). They offered my 2000 points in December, and when I pushed back on that they offered half-price annual fee.

I recall once upon a time that the Velocity Platinum GCC told me that I was able to book flights with points and then use my complimentary upgrades to upgrade to Business. I booked some award flights and just rang the GCC and they told me I was unable to upgrade my award flights. Does anyone...

Well, this definitely didn't happen. Got a personal welcome from the cabin supervisor, but apart from that there was no special treatment at all. Nothing for the SG/WP in the row in front either.

I'm leaving my booking a bit late for my upcoming US trip. I have the following options: Delta 777 SYD-LAX on my preferred date or VA 777 SYD-LAX the day before. These will be discount economy seats and I'm a Velocity Platinum. Should I pick the codeshare flight on the day I want, or is it...

What class/fare were you on?

I've been looking at International Long-Haul Fares recently and think that Flexi fares are incredibly overpriced. Here is an example: BNE-LAX (VA7): Saver $770.00 Flexi: $1460.00 (90% more) Fare Rules: Fee Saver Flexi Booking Change (>24h) $250 + fare difference $250 + fare difference...

I'm travelling to New York on with my partner, but unfortunately the booking system at work requires me to select the cheapest flights which all turn out to be discount economy. I was hoping to upgrade the missus and me to W or J if possible for the BNE-LAX leg . Does anyone have any suggestions...

I'd prefer to talk it over a scotch in a lounge that served spirits and wasn't as crowded ;)

It took about 2 weeks for my recent flights to post to family pooling. That was with the Easter break in the middle tho.

Platinum BNE-MEL this morning and I was in 9A! And in the window seat without a window! I was pretty ticked off. I'm pretty sure there is a Serko->Sabre integration issue where the Velocity number isn't sent alongside the seat request - all my Serko bookings have me in 9A with no way of...

I'm more interested in the IDE in the background. What is it?

Re: Departure Date: Short film It was on the inflight Galaxy Tabs a few months ago. I watched it - not a bad movie really.

Oh, I completely agree. I was very surprised when she was able to select those seats. Of course I recommended she pick 4A, but I think this should be fixed ASAP to limit the first few rows to WP and SG. I didn't have any problems in the old system. I was SG and would regularly get row 3 and a...

Well, I think shadows have only ever been applied by check in/Lounge Angels in the past anyway (please correct me if I'm wrong), and I do see a LOT more status travellers checking in online these days (5 iPhones in a row at SYD the other day in the priority queue), so that could also be the...

Popped into the BNE lounge this morning for a coffee and to see the missus off. I was surprised that my WP card scanned at the scan machine even though I wasn't flying.

So I just accompanied the missus to the airport this morning and watched on while she checked in herself on the self check-in machines (BNE-SYD). I was very surprised to see that she (Velocity Red) has access to 3B, 3E, 4A, 4B and 4E on the seat selection screen. It seems that seats are...

I finally got my shiny new WP card yesterday. Hope the rest of you aren't still waiting.

So my points and SC from 20th Jan finally posted after having to chase them up. But because I made WP on a flight earlier that day, and my Platinum wasn't processed until the 28th it seems those SC are just lost to the ether and it wasn't worth chasing them up - ie. they don't count towards my...

If you look at the right side when logging in via the Sabre system it says "Balance as of Mon 04 Feb" under your points total. It seems they need to manually copy the data over (and not very regularly at that) to the Sabre system. I heard that as part of the change over to Sabre, Velocity would...