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It just is not good enough with regards to these retro claims, I commented on another thread about claims. I have been credited after contacting the Velocity rep on here (who was very helpful) but none of my other family member claims have been credited. Virgin boast about their network with...

Just tried to PM and received the following message "Velocity Frequent Flyer has exceeded their stored private messages quota and cannot accept further messages until they clear some space."

It was a full fare J booking, other 3 family members that I was travelling with have not been credited either. Very poor service from Virgin, I would have thought they would have treated their Platinum tier members better.

It was an EY coded flight.

Two family members and I flew Brisbane – Singapore return with Etihad in business class at the beginning of January. At the time of the booking all velocity numbers were recorded. After a week no points or status credits were posted, I rang the platinum desk and was advised I had to wait four...

Sorry, not sure if I have posted in the right place. We are looking to fly Sydney - Nadi early next year and are looking to fly business class. Will Pacific Blue be offering a business class product on this service in the future as part of the one brand, I had read somewhere that they wer...