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I was in Cuba back in Feb. Cash (preferably USD, EUR or GBP) is king. If not priced in Cuban pesos, things are priced in USD with change given in CUP. I couldn't even access my banking apps in Cuba - they were blocked. Even if you could use credit card or ATM, don't bother because the...

Video of the landing Sounds like all passengers evacuated

I'm not sure if I've just been lucky, or whether there's been a subtle change in the way calls have been prioritised since they introduced the IVR change for you to read out your booking number. I'm lowly bronze and have been slowly building up a OWA in J since Feb. My calls earlier in the...

I contacted them through the chat option in the ANZ mobile app. It took them a few days to respond, but they quickly resolved my issue. They could see that I had met the criteria and had sent me a SMS. However I had been o/s using a different SIM when it had been sent. They sent the SMS...

The PNR is the same. I'm going to need to change the OWA once more so hopefully any overcharging will be reflected in a refund at that point.

Hi all. I have a question around the taxes and charges payment when making changes to a J OWA booking. I made my first change to my OWA at the start of this month. I was lucky enough to get an agent from the Philippines who knew what she was doing. She took payment for the difference between...