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Airlines end up having to cater for most passengers except overweight ones. Why is that? Because there's an (incorrect) assumption that excess weight comes from a) laziness, b) lack of willpower, etc. and that you can fix it with diet and exercise. Yet overweight people that I know often have...

Agreed. The rot seemed to set in back when they stopped using 98 seat E190's. Moved to bigger planes, then said they were half full, particularly on the direct CFS-MEL route, which was soon after stopped. What a surprise. Yep, QF's service that allows CFS - SYD - CFS in a day is popular in the...

Just got cancellations back from VA about flights in May to/from Coffs. Looking at the available flights, seems nothing VA happening to Coffs after 9th April. Genuine pain in the neck. We live in the area, and have a lot of future flight credits, that came from cancelled VA flights to/from...

The reason we moved to VA in the first place is that QF kept stuffing up, but more so, they kept replacing routes that we used with JQ flights. I'm OK with JQ on occasions but after spending nearly 2 1/2 hours in a JQ bag drop queue in MEL one day, I decided they weren't for me. And it's...

Won't be happening. Wife and I are both VA plat, but anything Virgin related is now toxic to us. We had pre-bought all our flights for this year with them (30 flights, 60 segements). To say we're unimpressed is an understatement. We used to intentionally choose Virgin products, from VA here...

Yes, wish I'd read this earlier. Booked with VA (and paid more), and wish I hadn't. Plat members on VA are worse off in terms of seating, etc. than people with no membership of either airline who book directly with SQ. When booking with VA, you can't allocate seats. You need to ring VA and...

VA Plat - Got bumped to another seat, and separated from my VA Gold wife, to let a family move in. I ended up in a centre seat elsewhere as I wasn't permitted to sit beside the child, as I was male. They left my wife there. Unimpressed.

Even then, everything would be more complex. Can you do it with points? What if you need to change the booking? I'll bet that every part of it is much harder. As I said, requiring it is fine but make it easy.

Again, the solution of two seats is good in theory, but please show the steps involved in buying two seats for one passenger using any of the airline websites. I don't think it's possible without an ordeal through customer service, etc. By all means, make it a requirement, but then you also need...

I'll bet he's happy to buy two seats for himself. Have you ever tried to do that though? I often want to buy all three seats in a row for my partner and I so we have plenty of space. But try doing that on the VA or QF websites. It needs to be made easy, rather than it being an ordeal. I'll bet...

At present VA seem to genuinely value us. I had preconceived notions of DJ back when it was basically a backpacker airline, and they weren't good. But when we gave them another chance a few years back (after yet another horrid QF long haul experience), they had changed so much they were barely...

I don't think so. We moved to VA before the airline grounding for QF. I'd been a plat QF member for many years yet you still always felt like they were doing you a favour letting you fly with them. The staff attitude needs a major wake up call. I always thought they needed to spend time flying...

There are a few other reasons that we've made the change. First is that Virgin staff seem more enabled to fix issues in a sensible way, particularly when it's beneficial to both them and me. QANTAS staff seem stuck with their rigid policies and never have the power to fix problems, or more...

I suspect that their biggest problem is that many, many business travellers have now given up on them. My wife and I (both QF Platinum) are good examples of that. When I used to occasionally get a Virgin flight, it always looked like a backpacker airline. Now it's full of business people. There...

Yep, it's the silly remote control placement that I hate too. I found I have more room on the economy seats width-wise. That's just silly. Why would you take a great seat with good room and then stick the silly remote control pointing into the seat?

Yes, clear immigration/customs then collect bags. As you get to the top of ramp (either side), there's an area (near the right-hand-side) that just rechecks your bags -> as long as you have enough connection time. The main issue I've ever had there is lack of connection time. When QANTAS picks...

The issue was that it was booked on FFlyer points. I had no baggage. There were still seats in Bus onsale online. The service counter guy (near baggage) said "It won't offer me the seat. However, it's very likely that you should check again inside the lounge". I hear that same sort of nonsense...

Richobirk, don't threaten to move away. Just move away. I think you'll be surprised. Even on my QF flight out of MEL this morning, we boarded 20 mins late "because a tray table was broken". Given the plane wasn't full, who cares? If they'd taken a vote amongst the passengers, it would have...

Also ask yourself if you really want to keep it. I've had QF Plat for the last 7 years or so and typically flew with them twice a week. My wife is also QF Plat. Apart from one trip to the USA this year, we haven't booked a single flight with them. It's a curious reflection on their company that...

Was in Business Class on the DJ A330 recently. Wish I could say I was impressed but wasn't. There's enough room in the Bus area to hold a dance but the seats are narrower than in a 737-800. Main reason is that they've stuck a stupid audio/video control sideways protruding into the seat area. Had...