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I don't find it surprising at all. It's not what I would do, but it doesn't surprise me. Airlines have been telling customers ever since the advent of e-tickets that we don't need to reconfirm anything. This, to me, is the biggest issue. I'm used to checking bookings every few months, because...

Resizing an irrelevant bandwidth-sucking, CPU-sucking auto-playing video isn't worthy of being called an improvement. The only way to improve that is to remove it.

You call that bad? When I click on "MENU", disgustingly in all caps in the top right corner, the menu it displays does not even fit on my screen! Even among all the other badly designed sites out there, I can't think of one where you have to manually click to get a menu and then that menu...

This time I got: 4 pts per litre for the next 2 visits.

Sure, others make mistakes too, but my experience is that Velocity is more consistently poor than any other rewards programme in this regard. It's on a par with Accor 10 years ago or Hilton 20 years ago. My latest BP promo just posted today. It was supposed to be posted within 2 weeks of May 6...

I never claimed that and this has nothing to do with the time it takes for transfers between partners. The transfers of points occur quickly. The bonuses, which can be calculated at the same time that that occurs, are simply held off until much later, most likely due to incompetence. And my...

If you think financial rewards are more important, fine: If I trigger a Coles Flybuys offer, it posts to my account within 48 hours. If I trigger a Woolworths Rewards offer, it posts to my account immediately and is printed on the register receipt. BP includes the basic points data on your...

I got that one too. It came just before a massive price hike in Melbourne, so I made 4 transactions of tiny amounts. Now, of course, the issue is the waiting. Even when they say "Members will receive eligible bonus Points in their account 2 weeks after [promo end date]", you can be chasing them...

This is the thing I bet a lot of people miss. Shell/Coles Express totally gouges on premium fuels. BP charges 8-10c more (depending on outlet; for each one, it's consistent) on U95 over U91. Shell adds 17c for U95 over U91. Near me, the U91 price for BP and Shell that's up in massive lights...

Just wanted to update this, as the information provided at MEL is wrong. I was given a list of luggage repair places which Qantas will let you use to get a bag repaired. While 11 are in Sydney, there is only one in Melbourne and it's in Camberwell!

Years ago, Qantas damaged a bag of mine and sent me to Sweeney Luggage, who replaced it. Recently, another bag was damaged by them. I was told they are no longer dealing with Sweeney and will provide compensation for the damage. The new system is definitely designed to be hard. They request a...

Random whinging, yes. The ACCC seems to only take interest in matters which are subject to significant public complaints. The QF surcharges clearly have only one purpose: To devalue points surreptitiously and obfuscate pricing. I believe every single person affected should complain to the ACCC...

So? They're inside an airport. If strangers inside an airport are a big deal, I suggest staying at home, forever, with the windows and doors locked.

I don't see why not. We're talking about an airline lounge in one of the most secure places you can go, not a back alley

Queuing hasn't been a big issue in my experience. The worst has always been the one for getting off the ship at the end of the cruise, compounded by it being way too early in the morning. Unless you have unlimited money and a team transporting you by sedan chair to your personal hideaway...

901 bus. It usually meshes pretty well with the train timetable. Also the 901 stops next to the station now, instead of over the other side of the road. I often catch it, since I live in suburbia and have to pay for a train anyhow. If I was coming home from the airport now, PTV says it'd take...

I've looked at Qantas hotels a few times, but with the effective 10% discount (1 free night in 10) on hotels.com, I've never found an instance where Qantas hotels was better value. And about a year ago, I booked the Windsor for $137/night through hotels.com. Same price as the Windsor's web site...

The fares charged for regional WA flights are awful. Cost to fly PER-KTA/BME/etc is usually way higher than PER-MEL/SYD/etc. JQ-level A320s with no modification would be an even worse deal and I'd hope businesses would reward QF by switching to VA if that happens.

This seems to be of limited use. I tried it on my upcoming QF reservations. Bookings made through AA couldn't be accessed at all. Bookings made through BA came up fine, but attempting to select seats bombed out with an error message. The only one that worked was a reservation booked directly...

I'm thin and I'd be totally miserable if this happened. Airlines such as VA sell an experience, not a bus ride. One of the activities that keeps people entertained and happy during a flight is eating. Failing to provide the advertised level of catering and failing to advise customers in advance...