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    Qantas faces court test over duty of care to customers

    Yep understand that it's out of the alliance now, but transition out arrangements in agreements sometimes have a long tail so I wasn't sure if something may still be binding there. An example of this is mileage crediting, which can happen for quite some time after termination (typically no more...
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    Qantas faces court test over duty of care to customers

    Throwing in my 2c. @RooFlyer makes an interesting legal argument, if nothing else, in that was LATAM ever a party to the contract between the passenger and Qantas? If not, what right does the passenger have to ask LATAM to do anything? The only reason why LATAM needs to do anything at all for...
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    Etihad Economy Extra leg room seats

    As others have mentioned, the seat itself is exactly the same as a normal seat, just with more legroom. It does make a fair bit of difference if you're tall, but not enough to make it that much easier to shuffle in and out of the row from a window seat - hopefully that's a good guide. Etihad...
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    Will I lose my points if I had to cancel?

    Do you know if you purchased reward seats or used points plus pay? This will make a difference in terms of the rules that apply. If you don't know, we might be able to help you figure that out if you tell us where you are flying from and to, and how many points you spent per passenger.
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    Full points and SCs for classic rewards booking

    I admire your honesty! I would've just pocketed it without making a sound (and I would justify it as swings and roundabouts - e.g. compensation for all the times my AY coded BA operated flights were refused credit)
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    Yet another Qantas DISASTER!!

    Yes this thread has been fascinating! I agree, there's something not quite right with the timeline it seems. If the person referred to in that article is indeed the OP, then a rough chronology seems to be: 2002: OP joins QFF ~2003-2012: OP holds SG 2012-2018: OP holds WP and achieves LTG May...
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    SAS - Direct airline refund even for agency bookings

    And success! Refund form filled in around 24 July. No acknowledgement of any sort received. I got anxious two weeks in and asked for an update via live chat. Live chat agents were horribly rude - literally told me to just wait, that there's nothing they could do, there's no way for me or them...
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    Free 1 x $50 Qantas Hotel Voucher

    Got a mate flying with his family to Europe over Christmas, and their first and last segments are on QF, so would love to have some passes (ideally 3, but will take any number) on their behalf if possible! Thanks :)
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    JQ Business Max fare - no seat selection

    Might just be that the only seats left are the blocked bassinet seats, which won't be assigned until the day of departure. Some discussion here: Seat Access [1G/J & 3G/J blocked on the Jetstar 787]
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    Unhelpful "Guest Centre"

    Sounds like you got a below average agent unfortunately, so the best solution would've been to just hang up and call again. They do have internal policies and processes to open up award space (on VA operated flights) in the event of an involuntary cancellation; the alternate flights do not need...
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    Taken Qantas Lounge Invitations

    Thanks again richh1833! Step 1 was successful - attached one pass to MEL Int J lounge and another to SIN J lounge with no issues. Confirmation emails received for both. Step 2 will be to see if the dragons honour it when he flies in October. Will post another update at that point!
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    Taken Qantas Lounge Invitations

    Hi @richh1833, if you have no use for the lounge passes, would you mind passing them onto my family friend? We've been meaning to do an experiment on attaching lounge passes to Jetstar flights scheduled for after the expiry date of the pass to see if that works, so this would be perfect for that...
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    Do I cancel last leg of classic reward booking?

    Can you potentially capitalise on this and move the final segment to a future date after you arrive in Melbourne? Even with a change fee it still makes for an almost no cost one way domestic J ticket!
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    SAS - Direct airline refund even for agency bookings

    Thought I'd post this for interest & see if anyone else knows of any other airlines that offer this. I booked some flights on SAS through an OTA and those flights have since had a major schedule change. The OTA is working on an alternative but, having little faith in them, I decided to reach...
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    Lounge Access Help Desk

    Yes that's right, CX has a destination guide for MEL on its website and lists The House as one of the designated lounges, and opening hours are stated to be "3 hours prior to scheduled CX departure time". The website only mentions silver MPC members being eligible, but I think that just refers...
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    Lounge Access Help Desk

    The QF int J lounge currently closes around 9pm, when QF93 departs for Los Angeles. I'm not sure if FJ has alternative arrangements for business and elite status passengers though. In terms of pay per use lounges: Plaza Premium won't be open The House is open Wednesdays and Sundays until...
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    Virgin Gold benefits when flying Etihad

    And no complimentary seat selection unfortunately
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    Partner award on SQ badly affected by schedule changes - chances of getting it fixed?

    Success! After several tries, I managed to get VA and SQ to co-ordinate and change their respective flights. Feeling very very lucky, as both VA and SQ had to convert revenue inventory to get the new itinerary to work. For anyone caught in a similar situation, the age old recommendations from...
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    Partner award on SQ badly affected by schedule changes - chances of getting it fixed?

    Had a beautiful set of flights booked for end of the year - MEL-DRW on VA, then DRW-SIN-MUC on SQ, CPH-SIN-PER on SQ, PER-MEL on VA. SQ's revised winter schedule now sees: DRW-SIN flight moved forward by a day, and is now before my MEL-DRW flight SIN-MUC flight remaining as is, creating a 2...
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    Velocity reinstates Singapore Airlines redemptions

    If you haven't already tried it, perhaps give the Singapore Airlines app a go? Though it really should just function in the same way as the website, since the app effectively just loads the MMB/seat selection page from the site. I just loaded an upcoming trip (VA J award on SQ) through both the...
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