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Polaris Lounge @ SFO is the best I've experienced, however the sit down dining option does get busy, and the buffet is still a reasonable alternative. Catering on UA isn't awful either. Sure it's not SQ, but it ain't JQ! In all seriousness, the lunch ex-Australia is fairly decent but breakfast...

Brisbane Lounge is looking for a new Lounge Manager - SEEK: Lounge Manager | Virgin Airport Lounge from Trippas White Group -

FWIW VOL still has the Live to Air panel at the front with an INOP sticker on it...

No WiFi or IFE on VH-VOL this evening. CM was quite proactive, advising pax on the ground in SYD to download whatever they'd like to watch/listen to whilst on ground...

In SYD lounge until about 1930, can guest 3

With the works ongoing at BNE, you have to go outside the terminal to get through security. The Premium Entry is now after security and you walk back past it and then up the escalators that were previously the "down" escalators outside Gate 41. Premium Entry hasn't been open any time that we've...

SYD lounge until last flight gets called. Can guest 3.

Yep. VA Lounge...since September-ish (that's when I took my pic)

Admittedly when they initially had two self-serve kiosks running this was much quicker than the current situation of only one kiosk working. Having said that, this beats the hell out of the prior AM peak hour shermozzle of two people working the coffee machines and one of them stopping every 4-5...

Not even. I've had better mac and cheese out of a packet. Yes, there will be a feedback email going in.

Fixed...😊

Mrs Hawk and I did BNE-SYD yesterday mid-afternoon (1535 departure). PDB's of OJ and still water were there pre-prepped on the tray. We were on one of the ex-Silk Air birds, so no divider however our CM was quite vigilant in firmly turning back the 2 or 3 who tried to use the J lav. Meal offer...

BNE lounge for the next hour, can guest 2. Roast turkey rolls on offer today for lunch.

Fair enough. For a while there I thought it had gone back to 1AC-1DF-2AC-2DF, however 🤷‍♂️ Having said that, Mrs Hawk and I are doing BNE-SYD tomorrow in J, so let's see how it goes.

And the SOP would be...???

It all comes back to staffing. If the lounge isn't staffed appropriately and managed (as well) then things like this don't get done. Keep sending feedback people.

Whilst YMMV, my recent experience with the Premium queue at VA has been excellent. Rarely more than 7 or 8 in it, which MAY be because the Premium sign is stashed to the wall side and the "Assistance" sign is much more prominent. 😎 Unfortunately the Premium Lounge entry has been shut outside of...

Still better than REX'S denial (admittedly many years ago) to refund ANY of my incorrectly booked SYD-ABX when I meant to book ABX-SYD 🤦‍♂️🤦‍♂️🤦‍♂️

Yes - in both directions.

Agreed, VA should be better. By contrast, Mrs Hawk and I went BNE-SYD & return last weekend in J - both without a divider - and not a single invader (for want of a better word) from Y. As always, YMMV. 🤷‍♂️