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After reading what others have written and agreeing with most of them, I now sound quite fussy! For the main part I'll look for alternatives if there's no: king bed aircon Not total deal breakers, but preferred: walk in shower reasonable lighting in the room food options in or close by Noise...

A full refund has now be processed back to my credit card. The team did contact me and offer a voucher with 3 years validity plus 1000 points. I chose to take the voucher. As you can see, that worked well 😃. No complaints - it was a good outcome anyway.

That's great to hear. I did manage to get onto someone via chat as the email I sent using the website contact form hasn't seen any action. The agent said they would request a refund on my behalf. Nothing yet, but I'm still hopeful.

Thanks. Not sure why my booking appears differently, but that's definitely not an option. I have looked at the website for the hotel concerned and they say they will provide a full refund (even for non-refundable rates), but the request must come from the third party (i.e. Qantas). Online chat...

Thank you. That's good to know. I'll give it a try! 1584607576 Online chat wasn't available a short while ago, but maybe a temporary glitch. I'll check it out again. Thanks!

I have an overseas Qantas Hotels booking next month which I can't use because I can't get there. It's a non-refundable rate. Does anyone know the process? When I manage the booking it just gives me the option to cancel the hotel (at a 100% loss). There's no option to reschedule, get a credit etc...

Yes, the chat feature is offline. I get a popup message to explain. I'm currently in Australia using an iPhone:

There was a link in the email that took me to the website but it hung. I then went to the My Bookings section and clicked on the Manage link under the relevant PNR. This basically took me back to the payment page so I could process everything again.

I had this on one booking I made yesterday and tried to call, but the wait was very long (as you can imagine). About 2 hours later I received an email saying the flights would be held until midnight. When I clicked on Manage under the booking there was a link to pay. The payment went through...

I've always had excellent service from Auckland and Hobart whenever I call. Whoever is on the end of text and app messaging... not so great :(

I honestly think chat is the worst. My exchange yesterday: Me: Hello, I understand there has been a time change for one of the flights under ref (PRN supplied). I believe CX731 on XX will now depart HKG at 16:25 and arrive in DXB at 20:50. If this is the case can you please acknowledge the...

Dates of birth only need to be captured for North American travel if passengers are under 18.

I can now answer my own question in case anyone is looking for the same information. You have to sign the indemnity saying you will accept the "travel voucher cash" Within a few days we received an email with the voucher number and instructions on how to redeem it. It included a link to the...

Thanks RooFlyer. Appreciate the advice.

On a recent flight from AEP to IGR one of our bags was damaged. A report was lodged at the airport and we heard back from the LATAM team quite quickly. We were offered an amount as compensation in USD cash (as a cheque) or twice as much if we took a LATAM travel voucher. Since the bag can be...