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    How long for Velocity cancelled award booking to refund points?

    If you call the agent can process it over the phone to refund the points immediately, though I would make sure to mention that you need the points back now so the agent does it on the spot. If you use the web form it generally takes 3-5 business days for someone to action the request.
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    VA Unable to book EY Business rewards availability on connecting itienrary?

    Thanks. Wasn't aware this system exists for even rewards booking - it won't be the end of the world if I have to book them separately or do a stop-over.
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    VA Unable to book EY Business rewards availability on connecting itienrary?

    Was trying to find J rewards booking to LHR in the next 1-2 month so have started watching seats.aero - particualrly EY as they seem to release good amount of availability to AUH then onwards to various EU cities. I was able to find avaibility when searching individual legs on the website, say...
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    Velocity Points Programme & flights to USA

    As I've recenly discovered and discussed in another thread it is currenly not possible to book business class rewards seats on SQ's North America routes with Velocity points. One option for you is to transfer your points to SQ's KrisFlyer program at 1.55 Velocity Points to 1 KrisFlyer points and...
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    Online Check-In for Qatar flight

    Nothing to do with VA. Depending on your destination and your citizenship situation QR may have to do a document check to make sure you have the right visa/permit for your destination. Some airlines will still issue you a boarding pass when checking-in online, but will actually still conduct a...
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    Velocity reinstates Singapore Airlines redemptions

    That's too bad. I really do prefer SQ (or QR/EY/NH even for that matter) when going to the US East Coast (namely New York) over via SFO/LAX. The 2 West Coast hub are just way too busy and connecting onto a domesitc flight means there's no nice duty-free / lounge option to kill time.
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    Velocity reinstates Singapore Airlines redemptions

    Does Velocity get access to SQ's North American routes? I've been looking at J rewards space to the US (specifically SIN-JFK/EWR on the 359URL) and found some pretty decent rewards space on SQ (Saver/I Class). The spaces is availabel on both SQ's own website and Aeroplan but doesn't seem...
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    Virgin Australia and Air NZ form new partnership

    I’ve read some of those submissions to both ACCC and NZ MOT and can say they’ve only stated the obvious while lacking any evidence to back up their claim. They are, perhaps fanciful, to think VA will just restart trans-Tasman services absent this arrangement in the near future. I couldn’t find...
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    Virgin changing its fare structure

    This will be great news for PT, it might finally make sense to use those upgrade vouchers now flex fares are more reasonable.
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    Virgin Australia and Air NZ form new partnership

    Why would that be unfair? Regrettable is probably a better word for it. We'd all like VA to have standarised and far reaching and recriprocal alliance type arrangements with more airlines instead of the current patch work of partners but that is a business decision VFF has made and have been...
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    Virgin Australia and Air NZ form new partnership

    I recall after the signed the interline with Delta they were even making cabin announcements welcoming delta connecting passengers onboard.
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    2,000 bonus Velocity points with every one-way VA flight (book by 29 August 2024)

    VA is really trying to pump up those forward bookings. Not really a surprise but just shows that demand across the board is continuing to be soft.
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    Fraud on Velocity Frequent Flyer accounts

    I think we should all raise feedbacks with VA/Velocity such that they step up the account protection game. When the tech world is already moving from MFA to Passkey, VA without even basic text based MFA is stuck in the early 2000s.
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    United lounge access as VA platinum

    They should be able to. However Multi City with a stop-over greater than 24 hrs will be priced the same way as 2 separate tickets. If both flights are on the same day then they are not technically multi-city. It's just a normal connecting itinerary and you happen to prefer/book this particular...
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    ANA partnership with Virgin Australia

    Even during the winter peak? Thinking of just gambling without a backup Y ticket for my trip in mid Jan 25. Dates will be slightly flexible except I’ll need 2x J and it won’t bankrupt me to book Y last minute if the plan fall through 😬
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    Virgin Australia to Reconfigure 737 Fleet - Spend $110M

    Surely even a sheer curtain like the US carriers have would do just fine. Also they also uses a sky divider from the looks of it.
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    Virgin Australia orders 8 Embraer E190-E2 jets for delivery from 2025

    if someone could be a historian for just a sec, when and why did VA got rid of its ERJs? I think I read somewhere that they brought in Fokker for Skywest to replace the ERJ they sold so it definitely looks like a deja vu moment 😂
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    Fraud on Velocity Frequent Flyer accounts

    Use a password manager and randomly generated password - never reuse passwords between websites and never share your master password. It should already be built in to any relatively modern device/browser. For most people that will stop 90% of attacks on your account that relies on password...
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    Rex Administration - implications for Virgin Australia

    Certainly not. You are an unsecured creditor and last on the list to get anything if Rex is liquidated. If VA is interested in anything in Rex it would just submit a proposal and negotiate asset purchase with the administrator. It doesn’t need to crowd source via Rex ticket holder.
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    Virgin Australia to Reconfigure 737 Fleet - Spend $110M

    Not exactly a fair way to do the math? If they want the keep the 737 going for another decade the cabin refresh will be needed regardless of whether they want to install the extra row or not. At most you can count the cost to purchase the 6 extra economy row plus additional labour to install.
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