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I don't recall this being part of the video, I believe a flight attendant just stated this over the PA when the video concluded.

I wish, but sadly not.

Geez that looks a world apart from the one I got. I wouldn't have recommended it based on what I received, but yours looks quite decent.

You've been a little unlucky I feel. The last statistics have Qantas at a 3.7% cancellation rate in December, 2.7% mainline.

Was directed to the extime lounge when I flew BA out of CDG. Not terrible for a contract lounge, decent food and alcohol and not too crowded. Likely because they don't accept Priority Pass.

I think the slowness mostly comes from the new modern UI they put on. Every video in a category is placed on a single, long, scrollable page and represented by a big piece of cover art. This new age style of UI is better suited to a capacitive multi-touch display and not the older resistive...

I think the implementation of Select on Q-Eat was pretty poor IMO. QF only offered one additional option beyond what was available on the flight, which meant the main benefit was guaranteeing your meal choice. However, the one time I used it as a non-status QFF member, the cabin crew didn't seem...

I did notice though, that even further down in the T&C's the page says "A Status Accelerator offer includes the 50% Bonus Status Credit offer, Gold Accelerator offer and Platinum Accelerator offer. It does not include any bonus Status Credit offers available to the general public." So I suppose...

From the wording on the Qantas page, this seems to be targeted to a number of businesses/companies. What's interesting to me is that the T&C's excludes you if you've participated in past bonus status credit offers. That and the very narrow window for completing flights makes me hope that the...

Yes.

In F, J and PE, QF upgraded the seat side to eX3 on the A380's and A332's. In Y they're still eX2 screens. On the A333's, Y also got an upgrade at the seat-end. This type are eX2- Not sure how the server side differs between all the aircraft, though as part of the refresh they aligned the...

I noticed this last year in October as well, though I assume it's across the all routes that the 738's serve. I didn't want to bother taking out my iPad so I had to make do with whatever QF thought were the popular shows. I'm guessing that technologically the back-end servers must allow storage...

The operating equipment (737 vs A330) has no bearing on the points cost to upgrade. The difference here will be that QF654 is booked as a Red e-Deal (Discount Economy) and QF645 is booked as a Flex (Flexible Economy) fare type.

I don't think I was rude or aggressive though. It was a "Sorry, I didn't seem to have gotten my starter", "No I don't mind having the main first", "Yes I'm very sure".

These service recovery points seem very arbitrary. Earlier this year I got 2k points + bottle of wine on a QF international J flight, when the cabin crew forgot to serve me my starter. Had to raise it to the crew when they served my main, which resulted in getting my starter (as ordered) after...

It was there at 6am when I was there late last year. I've never tried the service though.

A charge back is always the last resort, you need to try and work it out with the merchant in the first instance. How do you know you didn't initiate a charge back on the charges which actually related to your flights? You should have called Cathay and asked why there was so many charges, and...

In my line of work we do Usability Testing, sometimes multiple rounds to determine what works best for a realistic cross section the target user base. You would hope that Qantas (and every other airline with a 'creative' video) has done the same.

There was a recent episode of Border Security where they re-charged the GST for a $16,000 Rolex that someone had purchased on a different trip, four weeks prior. It looked unused though, and the person seemingly was doing this for many many items and making the trips deliberately.