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Had the same issue. Except they managed to find emails and phone numbers from the early 2000s 🙄

ANZ aren’t great with applications. It’s all done in Bangalore and they really struggle with anything slightly non-standard. Salary sacrificing or anything that’s not really simple is too much for them to handle. Add on a complex payslip and you’re in even more trouble. Don’t bother...

Got my email about 5 days ago saying they’d renewed my AC status (this was 14 days after the “select your airline” renewal email). Still showing 31/12/24 for expiry.

You do get the odd one who gets all funny about it. Peroni at the Syd Intl terminal gave me a bit of a lecture (“you can only use it once, your friend needs to show their boarding pass”). The noddle place at T3 also denied a guest if I didn’t show a boarding pass (I’d run over from T2 to grab...

Any decent promos for the prestige membership? It’s the only one that really makes sense if you’re flying business regularly and get lounge access (but prefer the airport restaurants!). Most of the promo codes don’t seem to work 🤷🏾‍♀️

TIA, sadly.

The entire operation has been moved to Bangalore. There’s a real lack of common sense with some of them. I think it’s a form of modern cruelty to be honest… but ANZ seems to think it’s fine and doesn’t see issues with the constant stuff ups by their team there (including one saying “oh my...

This is why I always wear a hijab. But that’s caused issues as well. Just can’t win sometimes.

If that came from the SQ call centre, then I’m not overly surprised.

A complaint and AFCA escalation will fix that (assuming you are going to cancel the card).

My annual reset day was today (21/11). Hit the $60K about a month ago. Received the email today stating I’d requalified for gold and to select my program in the next 2 weeks.

That’s a bit rough! I can get whacking the leader, but taking out the daughter seems like a low blow 😏

For what it’s worth, this was the first card I can ever remember being asked to provide payslips and bank statements. Get the impression they’re a little more cough… I did however speak to someone in Australia during the application process who was surprisingly switched on and seemed to tidy a...

All incorrect :) The area extended south of Bali on the routes towards the east coast. Have a look at the Virgin DPS-BNE that eventually departed yesterday which directed around it. The ash cloud is moving in that direction so that route isn’t available now (not without flying hours extra...

I guess if anyone is desperate to get to Bali in the morning… all Malindo/Batik flights launched out of DPS straight through the volcanic as area onwards to the east coast. One could safely assume they’ll do the same in reverse tomorrow. Citilink and Air Asia have continued Perth services...

I hear you. I’ve played this game before (getting home though). Ended up driving to Surabaya and flying to Jakarta, KL then Sydney. Booked a few flights that got cancelled, but was able to get the funds back via chargebacks.

I assume from Brisbane? $330 on the Batik Air flight in the morning…

Probably not for VA/QF/JQ. They are super conservative when it comes to volcanic ash. If the mapping shows a volcanic ash area, they’ll go nowhere near it. Have a look at the route VA48 took compared to the PK registered aircraft flying DPS-PER

Interesting to see the Indonesian carriers blasting right through the volcanic ash area. Flights from Perth look to be less impacted but I can’t see any flights from the east coast departing tomorrow (and I’m meant to be on one of them!).

I recall raising the issue of wetleasing when when QF started using AY who were using Thai based cabin crew with Finland based tech crew to operate services from Australia to Singapore (did I cover it all? I think so). I recall being shutdown for being “racist” for suggesting that it’s wrong...