What are the biggest pain points at airports for you?

MinMon

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Nov 6, 2026
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6
Newbie to this forum, but a long time aviation professional here...

I'm presenting at a large aviation/travel conference soon. I'm interested in understanding the most common frustrations Australians experience when travelling internationally, both at Australian airports and overseas.
Whether you travel for business or leisure, I'd love to hear what makes your airport experience unnecessarily stressful, inconvenient or frustrating.
A link to a Google form is here:
You can select multiple answers and add your own experiences.

Thank you!
Minna
AirHelp
 
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Newbie to this forum, but a long time aviation professional here...

I'm presenting at a large aviation/travel conference soon. I'm interested in understanding the most common frustrations Australians experience when travelling internationally, both at Australian airports and overseas.
Whether you travel for business or leisure, I'd love to hear what makes your airport experience unnecessarily stressful, inconvenient or frustrating.
A link to a Google form is here:
You can select multiple answers and add your own experiences.

Thank you!
Minna
AirHelp
Filled the survey, thanks.
 
Often, being forced through duty free area when not interested. At Perth this is even after arrival. Hate it.
ACK being foced thru DF is not for everyone ... Personally though, I don't mind forced thru the duty free area - I like to do window shopping as I walk past the DF to immigration. Yes, ACK that DF staff approach to buy things, I simply nod my head and keep walking ... sometimes I'm on a phone call as I walk past DF and tend to not notice the staff.
 

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