- Joined
- Mar 25, 2010
- Posts
- 956
How to Contact Accor Customer Care is an article written by the AFF editorial team:
You can leave a comment or discuss this topic below.
You can leave a comment or discuss this topic below.
Hey, can you please share that number? I have just joined Accor Plus and have a couple of questions I would like to ask them. Thank so much.Accor Plus members can also make use of the dedicated contact form and support number. It took a few followups in some instances (like when they took my payment for Accor Plus but took days to actually renew my membership), but came in handy for when points didn't credit (the ordinary form went unanswered for 3 weeks, the accor plus team actioned in 1 day) and when the hotel isn't answering the phone or email.
AFF Supporters can remove this and all advertisements
I’d contact the hotel directly. There should be contact details on the QF Hotels confirmation email. Otherwise, look it up on Accor Hotels there should be contact details there also.We had a $50 hotel voucher from QF, so we used it to book a one night stay at Pullman Brisbane Airport. However, the confirmation from QF said this about the room details "SUPERIOR ROOM, 1 King Size Bed. 31 SQM- 334 SQF Room, LCD TV with Cable, Work Desk, Shower, Steam Iron, Ironing Board, Bathrobes, Slippers, WiFi, 1 Extra Bed possible, non-smoking rooms available upon request." We thought all hotel rooms in Australia are non-smoking - No? We looked in Pullman Brisbane Airport website and it said the same "non-smoking rooms available upon request". Therefore, who should we contact - QF or Pullman - to request for a non-smoking room? by telephone or email? Thanks!
As a follow up, I did send an email and they merged my 2 accounts and all done within a couple of days. Very impressed!Thanks Matt. Very useful article. So many companies have perfected the art of being uncontactable and I had thought Accor were fully paid up members. Apparently not.
I have inadvertently ended up with 2 ALL accounts both with some points in them. I know you used to be able to merge accounts. Does anyone know if this is still possible?
Or shall I just shoot an email to [email protected]. and hope for the best?
That phenomenon seems to be fairly common. See for example this AFF thread from Jan 2024 in which the OP persuaded Accor to accept other less sensitive personal details in lieu of the documents specified in the message you saw while logged in.Not sure where to put this one. Some time ago I tried linking my QFF and Accor memberships and it didn’t work, just kept referring me to log in to the other depending on which account I was in but neither way worked. Looked more to be the Accor end than the Qantas end. Anyway in the act of doing this the Accor account thought something suspicious was going on. So now they’ve partially locked my account (I can still log in and view points etc but all other functions are locked).
I contacted Accor and they said to unlock I needed to verify details by submitting photo of my drivers licence or passport into a secure portal. Call me old fashioned but in this day and age I like to be careful with providing such details online. I asked if there was another means by which to verify ie telephone or in person at an Accor hotel but just got the same portal response back.
Is there any advice out there for me on this one?
Cheers