AFF Review: Scoot 787-9 Economy Class (SIN-SYD)

[AFF Editor]

Scoot 787-9 Economy Class Review (Singapore-Sydney) is an article written by the AFF editorial team:

https://www.australianfrequentflyer.com.au/scoot-787-9-economy-review/

You can leave a comment or discuss this topic below.

 

[JohnK]

Nice review.

I did SYD-SIN recently with wife and daughter as the saving of booking Scoot on this sector was quite significant. Not a very good experience.

The 10pm flight delayed for 17 hours. The delay and booking of hotels was poorly handled although one has to say that at least we got a hotel, dinner vouchers and minibus to/from hotel.

Check-in next day poorly handled. There was an earlier Scoot flight that took a long time to process and we all got airport early and waited and waited and instead of getting us checked in early they made us wait and wait and in the end there was an additional hour delay.

We met quite a few people who had that Scoot flight as a standalone booking and were going to other parts of Asia on other bookings and they would have had to book new flights due to lengthy delay. We were lucky this was an SQ booking and SQ rebooked our SIN-BKK flights to next morning.

The flight itself was not that great. Obviously quite full. Food was included for us as part of SQ booking but the 2 dinner choices were awful. Wife/dinner did not touch the food and I sampled both and both options very ordinary. We ended up paying for noodle cups for wife/daughter.

An hour into the flight I realised this was going to be a very long flight and that is how it turned out. Boring. I'm not really complaining bit SQ and QF flights have some character. Crew came round with snacks, water, juice, ice cream etc. With Scoot it's nothing.

I also booked wife on Scoot outbound a month earlier when father-in-law passed away not because flight was cheap but it was the cheapest of all at last minute and still over AUD1000 one-way.

I don't want to do Scoot again. Not for a flight of this length. I will change dates of travel to avoid the days where Scoot flight is the only option offered on some SQ bookings.

 

[Quickstatus]

I will change dates of travel to avoid the days where Scoot flight is the only option offered on some SQ bookings.

If you ignored the delay, would your assessment change?

Also what snacks and ice cream did SQ serve on Y?

 

[JohnK]

If you ignored the delay, would your assessment change?

Also what snacks and ice cream did SQ serve on Y?

Opinion of Scoot would not change. If we needed a last minute one-way flight and we did not need luggage and you didn't care about food or where you sat and it was priced at $250 one way then Scoot would be OK.

Funny thing with SQ since Covid is we have not done a daytime flight. They are all overnights from BNE or overnights back to BNE. Next trip same. Plenty of water, juice and obviously alcohol and they also have the pack of nuts? And also cookies for little one?

 

[dajop]

Minor correction to the article regarding lounge access
“Scoot passengers do not get complimentary lounge access, even those with KrisFlyer status or Solitaire PPS club members.”

As of 1st June Solitaire members do have access to Silver Kris Lounge at SIN T2 and other ports when flying Scoot.

 

[aikman]

I liked the review. I was expecting the usual comments denigrating economy class like, the seats are really uncomfortable, people who fly in these seats must be in distress, etc, but there was none of that so thank you.

 

[BriarFlyer]

Like @aikman, I appreciated this review for its fairness and lack of snark, as well as the information and tips for a better experience. Given the low price, I've wondered about this Scoot flight so thanks for the review @WilsonM.

 

[WilsonM]

Minor correction to the article regarding lounge access
“Scoot passengers do not get complimentary lounge access, even those with KrisFlyer status or Solitaire PPS club members.”

As of 1st June Solitaire members do have access to Silver Kris Lounge at SIN T2 and other ports when flying Scoot.

Thank you for pointing this out, have amended the article to correct this

 

[WilsonM]

I liked the review. I was expecting the usual comments denigrating economy class like, the seats are really uncomfortable, people who fly in these seats must be in distress, etc, but there was none of that so thank you.

I appreciated this review for its fairness and lack of snark, as well as the information and tips for a better experience. Given the low price, I've wondered about this Scoot flight so thanks for the review.

Thank you! I also was pleasantly surprised by Scoot, in particular the quality of the hard product - the only Y seat that gives as good legroom (except for Economy Plus/Comfort) that I can think of is NH/JL. FWIW, the 'next best' direct option mentioned on SIN-SYD was SQ, which was priced at $820 one way. I flew SQ's A350 Y on that route in early April, and although the seat is slightly wider, the legroom is less - would honestly say the Scoot seat was more comfortable.

 

[moa999]

Agree. Scoot is good for the price, particularly for the day flights, or where you want a one-way segment.

I've found the Scoot-in-silence section generally less packed which often means a spare seat next to you for a cheap premium

 

[XWu]

For trivia, the original SYD-SIN route was TZ1, the return was TZ2.
the designation changed I think around 2017 when Scoot mergers with Tiger Air

Regarding economy seats, it had been a while since I flew with SCOOT, but I do remember that the economy seats were really hard, and I am a well padded person, so I am guessing the thinner persons will have a bigger problem with comfort. If they are not in distress buying those seats, they can get distressed sitting on it for 8 hours (which is why there were a few people who just walk around the aisles from time to time)
Again the last time i flew with them has been a while, but judging by the cabin crew responses to incidents posted on social media, they are not as well trained as SQ or JQ, possibly even less skilled than 3K crew despite many of the latter being employed on a challenging hire arrangement. They are probably with a standard manual with standard common scenario, but will struggle in problem solving outside the training. But that’s only my biased opinion as some readers will say

 

[dajop]

Regarding economy seats, it had been a while since I flew with SCOOT, but I do remember that the economy seats were really hard, and I am a well padded person, so I am guessing the thinner persons will have a bigger problem with comfort. If they are not in distress buying those seats, they can get distressed sitting on it for 8 hours (which is why there were a few people who just walk around the aisles from time to time)

The economy seats that were reviewed in the "Scoot in SIlence" zone on the 787-9 that usually operates SIN/SYD and SIN/MEL services are different to most in the cabin, and are definitely more comfortable. They have more legroom, but that aside, they are taller and have adjustable headrests, something the standard seats do not. I'm 6' and definitely find them much more comfortable.

Although not an issue this year for me, on SIN/MEL route they have been charging a substantial premium from MEL-SIN and SIN-MEL vs JQ. (in fact they've been charging a substantial premium for MEL-SIN and SIN-MEL over MEL-SIN-xx_ and xx_-SIN-MEL, with xx_ being various ports beyond SIN).