I recently applied for Global Wallets for both my wife & myself. I paid a $10 fee to get an extra card on each card so as to have an emergency card in the event I lose or have stolen the primary card.
I found that the web site and phone app were very easy to use to check balances on the card and move from AUD to the other currency wallets I have configured.
One gripe I have is the 3 business days it takes for a BPAY amount to appear in the account. I think I read somewhere QANTAS is looking to reduce the lag time for funds to appear on their card after a BPAY payment has been made. Hopefully VA can offer something similar.
As an example, I BPAY'd $1000 on Tuesday this week onto the card and the funds appeared today, Friday. There was no fee associated with loading the card. I then transferred the $1000 to GBP at the rate of AUD1 = 0.5295GBP. I compared this rate to XE Currency on my Iphone app which quoted AUD1 = 0.5570GBP. I guess this is where these cards make their money in the rates that they offer.
As a Platinum FF member, the one big grip I have is with the Velocity FF card on the other side of the Wallet in that there is no mention or any logo to associate the card with "
Virgin Australia". This did provide some grief for when on a recent trip to the USA and transiting through DL terminals.
I have written to Velocity Customer Service to complain about the lack of
Virgin Australia identification on the card and the problems it creates. To quote from the reply I received back:
"I feel the feedback you have supplied in relation the Velocity Global Wallet card is very useful and valid as the older Velocity cards did have the Virgin Australia logo on them.
I have taken the liberty of forwarding your suggestions through to the Global Wallet team which will allow them to further investigate the matter internally."
I would encourage anyone who has experienced difficulty with their status recommendation using the Global Wallet card to write a complaint to Virgin using the feedback form on their website. The more people that complain the more chance there to have the issue escalated.
Overall, I'm happy with the usage of the travel card and it's a lost simpler to manage compared to the Travelex cards I used to use.