Property: Pullman Rotorua
Status: Accor Plus Diamond
Room booked: SUPERIOR SUITE, 1 King Size Bed, City View using Suite Night Upgrade
Room upgraded/type: No further upgrade.
Rate: ACCOR PLUS - FLEXIBLE RATE, Room only
Free internet: Yes - but didn't work for half the stay.
Early check in/late out: 12:30pm late checkout.
Welcome drink: Yes - unlimited drinks from bar.
Welcome gift: Yes - typed card and plate of small deserts.
Overall opinion: Overall a very good hotel in a smallish tourist area. Check in staff very friendly, particularly one staff member who remembered my face and name from the minute I completed check in.
The welcome drink here consists of the hotel handing you a gold card, which is good for house wine, tap beer, coffee, tea and all soft drinks
all day and with no limit. This is the first Accor hotel I've ever seen which provides such a benefit and is far beyond my expectations. Very impressive!
Suite layout was a little odd, with an open plan bathroom where once you exit the toilet or shower, you're in full view of the room. So you'd better make sure you're traveling only with your close partner. No seperate living room and bedroom.
WiFi did not work for most of the stay, however communication was good in that I was told upfront during check in, and multiple written notes placed inside my room to keep me updated on the situation.
No issues at all with late checkout request. Parking was valet, and a little pricey. However, the car park had EV car chargers, and the staff happily charged my car each night for me.