Will non-Diamond co-guests get upgraded?

[dsotm]

Just booking a 10day biz trip to London next week with two colleagues. If I book a Hilton, I "should" get a room upgrade, but will my friends on the same booking and check-in get an upgrade? "No!" I can hear you saying, but I don't want any embarressing moments when I get bumped up and my client doesn't. Has a successful outcome ever happened to a HH Diamond here?

Lastly, has anyone stayed at the Hilton Doubletree Westminster? Looks a bit out of the way, but gets a good TripAdvisor rating.

 

[drron]

Its an individual hotel decision.I have certainly have had success in the past as well as failures.The Doubletree at Disney world was fantastic-I had booked our room + 2 others for my business partner and his 4 children.All were upgraded and we all got free breakfast in their restaurant.As the fellow checked in the others he said-sometimes it is really good to know drron!
So probably an email to GM prior to stay.

 

[beardoc]

I'll be able to tell you about the Doubletree Westminster in a week - I'm staying there for a night. I've had variable experiences with other rooms on the same booking being upgraded - it sometimes happens, but the rules of the program explicitly say that only the room with the Diamond Member is eligible for an on-standby upgrade. It's always nice when hotels go over and above this, though, but that's never to be expected.

 

[Boris spatsky]

Did this recently in Hawaii. Booked two rooms under my name and HH number (Diamond). I got upgrade, my colleague did not. But we both got Exec Lounge access and free brekky, even though colleague had no status himself.

 

[Simo]

Just a thought just do a room swap with your client and let them have the upgraded room

 

[Extasea33]

It depends on the person, my advice is to go straight to the lounge to check in, just don't expect it.

 

[Deleted member 29185]

It depends on the person, my advice is to go straight to the lounge to check in, just don't expect it.

Go straight to the lounge to check-in ......are we talking about the Hilton?

 

[esquire]

I've stayed at Hilton Brisbane, HOTP, HSW, Cairns, Perth, Adelaide with colleagues (booked under my name 2 or 3 rooms) and all have been given lounge and/or breakfast privileges (although it can confuse some hotels - in theory I go to breakfast numerous times in this morning!). In some cases I will be given the upgrade (sometimes from basic room to presidential suite!) whilst my colleages have been 1 room upgraded.


Have been a HH Diamond for a few years and frequented them regularly over the years so I suspect actual hotel loyalty (rather than brand) may also have something to do with it.

Advice - don't expect, but be happy if offered.

 

[Extasea33]

Go straight to the lounge to check-in ......are we talking about the Hilton?

Yes, Hilton's with an executive lounge will let you check in there if you are diamond.

 

[Deleted member 29185]

Yes, Hilton's with an executive lounge will let you check in there if you are diamond.

How? All the exec lounges I've been to require a key card to access. If you haven't yet checked in where do you get the key card from?

 

[Extasea33]

How? All the exec lounges I've been to require a key card to access. If you haven't yet checked in where do you get the key card from?

Don't know what to say. Never had to open a door to a lounge with a key card. In the lift maybe, and then only after hours or to access the executive floors, but never for the lounge floor. Then again i can't argue with your experiences, however i should mention i have never stayed at a Hilton in Aus and spend most of my time in Munich, KL and the rest of Asia.
My advice would still be to check in at the lounge, get a porter to escort you if in doubt.

 

[straitman]

How? All the exec lounges I've been to require a key card to access. If you haven't yet checked in where do you get the key card from?

Both Melbourne properties and Sydney do not. Brisbane I suspect does, Adelaide I can't remember and Perth I have no idea.

Often the issue is that in the middle of the day there are no staff around to do the checkin.