I'm pretty disappointed with Westpac at the moment. Something didn't look quite right with my Earth points for the month so I added them up and found a few issues:
1) the points stipulated on my statement were about 1000 points less than those allocated to my QFF account.
2) Qantas bonus points were only awarded on flights booked through the .au site, not the NZ site.
Finding this a bit odd, I emailed Westpac for an explanation and got a number of generally unhelpful emails back. The jist of it,
1) not our problem if the wrong number of points credited, take it up with Qantas
2) bonus points are only awarded on flights made via .au. We know it's not in the terms as conditions, but that's just how it is. They again said it was Qantas' problem, not theirs.
I asked why it's not in the T&Cs and was told "it's just not" and to call the ombudsman.
Pretty poor all around from Westpac (especially given ALL of my money, property loans are with them). Very disappointing that they admit they're working outside of the T&Cs but clearly don't care.
1) the points stipulated on my statement were about 1000 points less than those allocated to my QFF account.
2) Qantas bonus points were only awarded on flights booked through the .au site, not the NZ site.
Finding this a bit odd, I emailed Westpac for an explanation and got a number of generally unhelpful emails back. The jist of it,
1) not our problem if the wrong number of points credited, take it up with Qantas
2) bonus points are only awarded on flights made via .au. We know it's not in the terms as conditions, but that's just how it is. They again said it was Qantas' problem, not theirs.
I asked why it's not in the T&Cs and was told "it's just not" and to call the ombudsman.
Pretty poor all around from Westpac (especially given ALL of my money, property loans are with them). Very disappointing that they admit they're working outside of the T&Cs but clearly don't care.