So i thought i would warn everyone on my experience today.
I am a very very regular flyer, (3000+ status credits)..
Our review date was 9th september. Last year i gave the wife complimentary platinum..
Anyhow after the review period a month ago she dropped to gold, i called up to have her given Platinum again (got an insane amount of SC's to use for this.) FAIL!
They will only do it after a renewal group in this following year again? Means i have to earn nearly 2K this year before they will allow it.???? I could just pool the points and give it to her?
Now this would not be a problem, if i had taken my status credits after i renewed last year and started pooling them to her and the rest of each family member. If that was the case i would have 4 family members all on platinum via SC's.
Because i just let the points continue to me, i end up with a massive amount of SC's and no way to gift anyone.. Useless.
I have raised this now with multiple people in at Velocity. I was even told last year that the way the status platinium companion meant this would be fine, and i can use gift each year off my account. Well you can't..
So it's a lesson learnt on my end, hopefully others have not been caught by this
Lesson is forget about Companion Platinum status, family pooling is the ONLY way it will work.. If someone tells you otherwise they are wrong.
I used to spend a fortune with Virgin. Yet again it's another way to irritate their existing high profile clients, while just offering freebies out there.. The amount of qantas gifties still with platinum and they won't give my wife a companion status is crazy..!
I am a very very regular flyer, (3000+ status credits)..
Our review date was 9th september. Last year i gave the wife complimentary platinum..
Anyhow after the review period a month ago she dropped to gold, i called up to have her given Platinum again (got an insane amount of SC's to use for this.) FAIL!
They will only do it after a renewal group in this following year again? Means i have to earn nearly 2K this year before they will allow it.???? I could just pool the points and give it to her?
Now this would not be a problem, if i had taken my status credits after i renewed last year and started pooling them to her and the rest of each family member. If that was the case i would have 4 family members all on platinum via SC's.
Because i just let the points continue to me, i end up with a massive amount of SC's and no way to gift anyone.. Useless.
I have raised this now with multiple people in at Velocity. I was even told last year that the way the status platinium companion meant this would be fine, and i can use gift each year off my account. Well you can't..
So it's a lesson learnt on my end, hopefully others have not been caught by this
Lesson is forget about Companion Platinum status, family pooling is the ONLY way it will work.. If someone tells you otherwise they are wrong.
I used to spend a fortune with Virgin. Yet again it's another way to irritate their existing high profile clients, while just offering freebies out there.. The amount of qantas gifties still with platinum and they won't give my wife a companion status is crazy..!