Virgin Australia Earn

[beast_man]

I need some help from you guru's out there as I keep hitting a brick wall.

I flew on Virgin Australia flight recently and had my Privilege Club number included in the reservation. Of course, no Avios were attributed to my account.

I have filed a "Missing Avios" form and as usual, the team at Qatar get back to you really quickly. But they haven't seemed to understand my issue.

I have provided all the requested information, including boarding pass. I checked in online and received a digital boarding pass via apple wallet (as I always do on VA). It seems that Privilege Club don't recognise this as a boarding pass and keep asking me to provide one. I've explained it is a digital boarding pass but the response is just "please provide us with a copy of the boarding pass".

I'm going around in circles and getting nowhere. Any bright ideas?

 

[papeto]

Have you tried doing a screenshot of your digital boarding pass and sending it to them? I am also keen to hear how it went as I got some avios and need a little more for a flight redemption andwas thinking of using a Virgin flight to earn them.

 

[beast_man]

I’ve sent the digital boarding pass on three separate occasions, along with my booking reference number and the actual ticket number.

On each occasion they respond “please send a copy of the boarding pass” and refuse to acknowledge that the digital boarding pass is a thing.

The last time I sent QF, SQ and VA passes to show they are a thing and got the standard response “please send a copy of the boarding pass”.

I gave up and lodged a claim with velocity and was credited for the flight in literal minutes.