Velocity to partner with 7-Eleven

The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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Struggling to use your Frequent Flyer Points?

Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.

Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.

For the first time, I spent at 7-11 and no velocity points have come through. Did a gas swap n go and bought fuel (and used a Fuel Lock, got a "congratulations on the savings" in the app) on 03/03, nothing in Velocity which normally pops up after 24hours. Tried googling of how to lodge a claim or follow up but couldn't find anything, anyone know how to do that other than the generic "contact us" link on 7-11's website?
 
Tried googling of how to lodge a claim or follow up but couldn't find anything, anyone know how to do that other than the generic "contact us" link on 7-11's website?

My 7-Eleven app > More > Help & support > Offers & Rewards.

Might be slightly different on iOS.
 

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