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Unable to board

FrustratedQP

Member
Joined
Dec 9, 2011
Messages
177
Wife and I presented our boarding passes at the gate today and both resulted in the message ‘Unable to board’ We were directed to another person who did something on the computer and we were able to proceed.

Does anyone have any idea what this is about?

Tickets paid by cash months ago. J Class. This was a return leg with nothing untoward on the first flight a week ago.
 

DC3

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Jan 8, 2010
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Wife and I presented our boarding passes at the gate today and both resulted in the message ‘Unable to board’ We were directed to another person who did something on the computer and we were able to proceed …
Although I don't have the answer, did your seat allocations change at the gate?
 

Austman

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Joined
Sep 21, 2007
Messages
3,278
Were you a transit passenger or had checked-in on-line with no checked baggage?
 

FrustratedQP

Member
Joined
Dec 9, 2011
Messages
177
Domestic flight, checked in baggage, not a transit pax. Checked in on line and printed boarding passes at airport.
 

Austman

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Sep 21, 2007
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Then, I'm guessing, it was a last minute aircraft change.
 

Pushka

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Jan 26, 2011
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Were you sitting apart? Often airlines try to rectify that, wanted or not.
 

DC3

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If this was a quiz, we could all give in and you would tell us the answer. ;)
 

FrustratedQP

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Dec 9, 2011
Messages
177
I wish I knew the answer. It’s no big deal really, I just thought one of the wise people here would know.
 

Austman

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Joined
Sep 21, 2007
Messages
3,278
One last shot!!

Sometimes the system can move you after check-in due to some unforeseen operational reason that you might never know. But then put you back again when that need doesn't actually eventuate or is solved in another way.

OK, that's really IS it for me! :)
 

FrustratedQP

Member
Joined
Dec 9, 2011
Messages
177
One last shot!!

Sometimes the system can move you after check-in due to some unforeseen operational reason that you might never know. But then put you back again when that need doesn't actually eventuate or is solved in another way.

OK, that's really IS it for me! :)
I’ll go with that. We were very early so sounds possible. Thanks.
 

TheInsider

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Joined
Jul 7, 2010
Messages
2,151
Would've been a comment in the booking perhaps. Did you speak to any ground staff beforehand about something or say you had dangerous goods or asked for an earlier flight and was refused?
 

TheInsider

AFF Supporter
Joined
Jul 7, 2010
Messages
2,151
The seating can be different, even only slightly. It's happened to me.

Anyway, I give up now!
If there is a seat change, it will now print at the boarding area instead of being sent over to a staff member. Even on paper boarding passes.
 

snabbu

Established Member
Joined
Sep 1, 2014
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I had this happen to me recently. Ticket was ASP-MEL-SYD with a 40 min connection in MEL.
Delays in MEL all day due apparently to the hot weather so the operating inbound MEL-ASP was late. Boarding commenced about 30 minutes behind schedule and at the gate I had a beep (OLCI about 20 hours earlier for both flights) and looked over at the screen where I saw "unable to board". There was some chatter about my chances of making the connection and if I should be put on the direct ASP-SYD leaving an hour or so later. They decided I would make my connection, punched something into the computer (manual override?) and waved me through.
 

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