Travel Credit

[SurryHillsFlyer]

Hey, I'm a Gold FF. I had to cancel a flight for an emergency June 6th. I was told I had received a $500 flight credit and to "kindly allow max 4-8 weeks for it to be processed."

After 8 weeks I contacted Qantas August 1st, was told the voucher "is being processed" and then after a few apologetic emails was told that the flight credit was "now processed" on August 10th, and to "kindly allow 14 business day for the voucher to be emailed".

I contacted them today, August 30th and then received the same email I received on August 1st that the voucher "is being processed".

Has anyone experienced anything similar, and does anyone know what timeframe I might finally receive this credit?

Thanks!

 

[SurryHillsFlyer]

Also, I just contacted the Qantas Travel voucher hotline and the best they could offer was "Maybe if you start emailing every day it will hurry them up?"

 

[RichardMEL]

Well that is plainly ridiculous. sigh.

Usually flight credits are created automatically upon flight cancellation. Was this a special situation? It seems unusual that manual intervention would be required tbh.

That having been said, the run around you're being given is absurd. 14 days to email a voucher? That' clearly an excuse and a palm off imo.

I'm not too sure what to suggest though - it seems you've tried the obvious channels to get some satisfaction....

 

[SurryHillsFlyer]

It was. I was booking a flight for the following weekend and I accidentally chose the wrong day. I realised my mistake within minutes of making the booking and phoned the hotline. They stated that as the flight was leaving within 30 days, I could not automatically receive a refund but as a "goodwill gesture" they will refund in the form of a travel voucher.

I'm wondering if I am getting the run-around and if I'll ever see this voucher. Further correspondence today, after the phone call:

"We sincerely apologise for the delay with your travel voucher

Please be advised that we have reached out to our Internal department with regards to your voucher and we apologise for the inconvenience caused, as there is currently a backlog that our Team is currently working on, hence the reason for the delay.

However, we guarantee you that you will be notified directly of the confirmation of this transaction via email.

Once again, on behalf of the team at Qantas, we apologise for the inconvenience experienced and thank you again for taking the time to write to us."

 

[encryptededdy]

Hmm. The Qantas "Cancel for any reason" within 24 hour policy has that 30 day limitation, but the "Same day no mistake" policy doesn't as far as I can tell. Therefore, I believe they should've let you change the date for free.

 

[tdimdad]

Please be advised that we have reached out to our Internal department with regards to your voucher and we apologise for the inconvenience caused, as there is currently a backlog that our Team is currently working on, hence the reason for the delay.

The backlog of figuring out what to do with $520M worth of credits?

 

[CaptJCool]

its quite clear to me you are getting the run-around

https://www.qantas.com/au/en/manage-booking/cancel-for-any-reason.html

 

[AIRwin]

its quite clear to me you are getting the run-around

https://www.qantas.com/au/en/manage-booking/cancel-for-any-reason.html

Credit card charge back?

 

[SurryHillsFlyer]

I thought about that at the time and now wish I did.