Tiger perpetually Late ,VERY unhappy- $50 cab fares

[ethernet]

A 9.30pm flight from SYD or MEL should get you there to catch a bus/train home? Because if got in late. I was stung for a $50 cab fare, as trains stop after midnight.

Well Tiger did it again 8.45 flight on Tuesday, delayed and delayed (which was better than the 4PM flight that was bumped to 8.45), and arrived in Melbourne 11.40/50 PM , airport bus left 12.00am, arrived Spencer St X, 12.20 - too late another $50 taxi ride :evil:

Of course Tiger did not update the arrival / Departure displays, and only when our flight was meant to have departed, told us it was just leaving Melbourne now - they think. (it was the SYD->MEL plane that was late).

Everyone in the pax hostage bay was seething with anger - and no explanation as to why the plane was late. Cowards. Nor on board when be got underway. Staff did a Shultz - 'we know nothing'.
This is not new, Jetstar pull the same ****, and China always say 'Air Turbluence' .

Sorry Tiger, 5/5 lof my late flights have been delayed. Everyone reckons 'late' . My time is not worthless, so besides bad PR, a lot of repeat business will dry up, if late late late, no explanations makes it out.

I think I will write to ask why that flight/day was screwed completely.

PS: My return Mel to SYD flight was also delayed an hour. They told us to stand and line up 25 minutes before doors actually opened (Think old people) - another random thoughtless act.

The electronic boarding display said
9.00 TGxx_ Boarding
10.00 TGxx_ Boarding
11.00 TGxx_ Boarding
12.00 TGxx_ Boarding

Too lazy to update these to either departed, Landed or remove em.

 

[holrs514]

All care no responsibility.

How dare you be 1 minute late - they can be hours late or cancel the plane and in both examples they have no responsibility or care.

 

[Jeffrey O'Neill]

i suppose the market tends to sort these things out. either people don't accept it and the airline goes broke, or people accept it as the price for a cheaper fare.

the number of times Air Asia has changed flights on me is too numerous to mention. But their pricing is so low i sort of accept it. When faced with the alternatives a bit of annoyance wins over higher reliability at a higher cost.

 

[pauly7]

Sorry Tiger, 5/5 lof my late flights have been delayed. Everyone reckons 'late' . My time is not worthless, so besides bad PR, a lot of repeat business will dry up, if late late late, no explanations makes it out.

.

Why on earth do you keep flying them...?

 

[straitman]

I just laugh when I see people consistently complaining yet still flying with them :!:

 

[pauly7]

I just laugh when I see people consistently complaining yet still flying with them :!:

There is a saying... the definition of insanity is repeating the same action and expecting a different outcome

 

[Saab34]

I flew a MEL-SYD-MEL wednesday this week, only cause they have 9 per day, and I was ever thankfull that I did not pick the Tuesday. They cancelled 3 or 4 of the days flights and they then missed the curfew at the end so they got stuck in sydney. Kept an eye on this as I was flying out on the 7.35am service the following day.

I heard that it was due to low loads?, was it still full?, but that makes me wonder as my Wednesday (just as dead as Tuesday) flights were all full and so it seemed every other Tiger flight was as well.

I have found some of the Aerocare Tiger staff in sydney damn useless. Dont board via the front if you need to go via the rear or she will scream in your face like you are a illegal immigrant

 

[russianrob]

They seem to think any publicity is good, even when it's horrid.
Will people please stop flying them and complaining.
YOU GET WHAT YOU PAY FOR :!:

 

[auriga]

The electronic boarding display said
9.00 TGxx_ Boarding
10.00 TGxx_ Boarding
11.00 TGxx_ Boarding
12.00 TGxx_ Boarding
.

TG = Thai ? :mrgreen::mrgreen:

 

[JohnK]

LCC's in Australia have no idea.

If you want to see how LCC's are meant to operate then head over to Europe and try out LCC's like A3 (Aegean Airlines).

 

[garyjohn951]

I heard that it was due to low loads?, was it still full?,

All the airlines are dropping flights because of low loads, QF do it regularly on weekends. I seem to pick the wrong ones, though at least it the one before or after that load you on.

 

[dajop]

LCC's in Australia have no idea.

If you want to see how LCC's are meant to operate then head over to Europe and try out LCC's like A3 (Aegean Airlines).

I think your comparison with A3 is off the mark, It operates on a difft model to Tiger, and is even planning to join star alliance. Tiger's market is definitely below A3's- a market without codeshares, no FF, no (or extremely limited connecting baggage), single fare type etc. Perhaps there should be a category for Ultra Low Cost Carriers, that includes Tiger, Air Asia, Ryan Air, Easyjet etc all belong to, not the likes of A3, Air Berlin, Jet Blue, Virgin Blue etc.

 

[Flashback]

I think your comparison with A3 is off the mark, It operates on a difft model to Tiger, and is even planning to join star alliance. Tiger's market is definitely below A3's- a market without codeshares, no FF, no (or extremely limited connecting baggage), single fare type etc. Perhaps there should be a category for Ultra Low Cost Carriers, that includes Tiger, Air Asia, Ryan Air, Easyjet etc all belong to, not the likes of A3, Air Berlin, Jet Blue, Virgin Blue etc.

Aren't DJ etc. considered "New World Carriers" ?

 

[harvyk]

Aren't DJ etc. considered "New World Carriers" ?

That is the term they have for the LCC's which have some of the perks of the legacy carriers. Thanks to the likes of AA \ UA and now BA they no longer call airlines either full service \ lcc as the lines are been extremely blurred.

I read an interesting comment the other day. Sooner or later the lines between Y \ Y+ \ J \ F will become so blurred to the point that rather than paying for J and getting J seat + service, you'd could pay for a J seat if required, but still get Y (or no) service (or vice versa). Everything will become an option you tick in a checkbox when booking like they do now for travel insurance and "green" flights, except that list will contain everything - meal, drink, seat size, seat pitch, etc...

 

[dajop]

Sooner or later the lines between Y \ Y+ \ J \ F will become so blurred to the point that rather than paying for J and getting J seat + service, you'd could pay for a J seat if required, but still get Y (or no) service (or vice versa).

That's not as silly as it sounds. I've travelled in J on some flights a few times (particularly those leaving around midnight), where the only service has been a pre-departure drink, a bottle of water and a single drink after take off (my choice not theirs, sleeping for all but first and last 20mins of flight is a perfect flight .)

 

[Jeffrey O'Neill]

I wouldn't mind a J class seat without all the frills - no business lounge and Y class meal service would do me fine :mrgreen:

 

[ethernet]

I'm OK about Tiger, because I have adapted, and with a laptop, and knowing wine/water now gets through domestic scanners, don't loose productivity. I know the rules and dont run into the one minute thing.
The bogons get there one hour before. I've worked out >1 hour is better. The lines at T-75 minutes are fine, and the staff are MUCH nicer. Mate arrives 2 hours early, and usually gets the exit row.

What I won't tolerate is an Australian Licenced Carrier - I assume they are licenced, cancelling flights without fair warning, because of light loads AND not updating those impacted. There is enough of it of late for ACCC or the regulator to start asking questions. If a Journalist is reading - there is ample material for a beatup.

Clearly, Tiger are overstreched - or hope this trick will somehow stop Jetstar from sabotaging their routes (as they added flights). That wont work, as ATC and Airport slot computer info and manifests gets to QF central fast, while yield management computer works out a new model (predatory) . QF knows exactly what are their moves and a better chess player. If they think they are clever, because their staff are click counting JQ gates or JQ cancelled flights, they are sooo wrong.

Tiger Management needs a swift kick. Not updating the departure/arrival boards - or website - no excuse.

If JQ or QF or Virgin are reading - how about setting up a SMS or web service, that offers instant same price flight transfers the moment they get wind of a cancelled Tiger flight. With tweeks and crackberries, its is so easy to spook their pax. Just copy snifferdogalert.com.au, but adapt it for Tiger cancelled flights.

 

[lovestotravel]

I just laugh when I see people consistently complaining yet still flying with them :!:

Likewise!

People want the cheapest ticket, yet complain when things go wrong

Want the best service overall fly Qantas
Want 2nd best overall fly Virgin
Want 3rd best fly Jetstar
Want poor customer service fly Tiger

Yes Tiger can be good IF they leave on time and nothing goes wrong, but I am not interested in taking the risk!

 

[ethernet]

Was my flight full?
Well, yes, but given 4pm, 7 and 9.30 now combined, not a surprise.
There were a few seats - I am sure this was the pi...sed off few demanding money back, or taking the morning flight.

BogStar horor story: Flight delay sequel to eight-hour ordeal - Sydney Airport Message Board

But lets put this into perspective. Airlines cancelling scheduled low load flights, and pulling swifties so stupid public does not catch on. ACCC should step in - or the airport and demand the true cause be revealed - and this includes delayed or cancelled on airport notice boards.
I think enforcing check in times, strictly, when the flight is delayed is a form of fraud.

Advice: this can work to your favour: book a tuesday/unpopular slot flight, and if cancelled, move it to a prime fri + sun night spot.

Note for Sydney Airport.
Flight Info via SMS
For $1.50 I expect a decent SMS message - so badger your airlines to keep this correct - and FINE/PUNISH them when incorrect information is knowingly withheld.