Hi
I just wanted to say a huge thank you to the ground staff at Hobart. I am aware that they are not employed by Qantas, however the other day; they did an excellent job in representing the company.
My mother and myself were supposed to be flying out on the 13[SUP]th[/SUP] of April of QF1508 to Melbourne to celebrate my birthday. We were only going for the one night, and had a skydive booked first thing in the morning, so it was really important that we got to Melbourne that night. We decided to fly Business class, booked with frequent flyer points. This was the first time either of us had ever flown in a premium cabin, so we were very excited. When we got to the lounge, we found out that the afternoon service to Sydney had been delayed due to an aircraft going tech. Due to the curfew at Sydney, they decided to send the aircraft that was supposed to operate 1508, up to Sydney. This meant our flight would be delayed until 10pm, and would be operated by a Jetstar aircraft. We didn’t like this idea, as we still had to drive an hour and a half to our accommodation, so we wouldn’t get there until after midnight.
We went and saw the lady at the desk in the lounge, and after a bit of brainstorming, we figured we could catch the flight up to Sydney and then fly back down to Melbourne, but we couldn’t take our checked luggage. This was not a huge issue for us, as most of our stuff could be taken as carry on. However, my cousin had recently moved to Melbourne, and we were taking a few things over for her. The people a check in agreed to look after this bag for us, if we could get some one to pick it up in an hour or so. So we quickly ran and retrieved our bags and dropped the bag we didn’t need at check in, gave them a name and number, and ran onto the plane.
Once we got on the plane, it was so relaxing. The crew looked after us so well, and made sure we were all right. As a lot of people on the delayed Sydney flight had connections, the crew went down to each passenger to help them know if they were going to make their connections, and what to do if they didn’t.
Both my mum and I felt so special and well looked after, and it really made our trip all that much nicer. We tried to say thank you to the ground staff when we returned the next day, however none of them were there that day. Both the lady in the lounge, and the supervisor at check in (only her second day on the job) did an amazing job making sure we got to our destination when we wanted to.
I release these people must cop a lot of abuse from frustrated passengers, especially considering the same thing happened to QF1508 the next day, but they did everything they could to meet our needs and exceeded our expectations.
I just wanted to say a huge thank you to the ground staff at Hobart. I am aware that they are not employed by Qantas, however the other day; they did an excellent job in representing the company.
My mother and myself were supposed to be flying out on the 13[SUP]th[/SUP] of April of QF1508 to Melbourne to celebrate my birthday. We were only going for the one night, and had a skydive booked first thing in the morning, so it was really important that we got to Melbourne that night. We decided to fly Business class, booked with frequent flyer points. This was the first time either of us had ever flown in a premium cabin, so we were very excited. When we got to the lounge, we found out that the afternoon service to Sydney had been delayed due to an aircraft going tech. Due to the curfew at Sydney, they decided to send the aircraft that was supposed to operate 1508, up to Sydney. This meant our flight would be delayed until 10pm, and would be operated by a Jetstar aircraft. We didn’t like this idea, as we still had to drive an hour and a half to our accommodation, so we wouldn’t get there until after midnight.
We went and saw the lady at the desk in the lounge, and after a bit of brainstorming, we figured we could catch the flight up to Sydney and then fly back down to Melbourne, but we couldn’t take our checked luggage. This was not a huge issue for us, as most of our stuff could be taken as carry on. However, my cousin had recently moved to Melbourne, and we were taking a few things over for her. The people a check in agreed to look after this bag for us, if we could get some one to pick it up in an hour or so. So we quickly ran and retrieved our bags and dropped the bag we didn’t need at check in, gave them a name and number, and ran onto the plane.
Once we got on the plane, it was so relaxing. The crew looked after us so well, and made sure we were all right. As a lot of people on the delayed Sydney flight had connections, the crew went down to each passenger to help them know if they were going to make their connections, and what to do if they didn’t.
Both my mum and I felt so special and well looked after, and it really made our trip all that much nicer. We tried to say thank you to the ground staff when we returned the next day, however none of them were there that day. Both the lady in the lounge, and the supervisor at check in (only her second day on the job) did an amazing job making sure we got to our destination when we wanted to.
I release these people must cop a lot of abuse from frustrated passengers, especially considering the same thing happened to QF1508 the next day, but they did everything they could to meet our needs and exceeded our expectations.
