VC10
Junior Member
- Joined
- Sep 24, 2011
- Posts
- 18
- Qantas
- Platinum
- Virgin
- Platinum
Thanks
I have now reached Gold and should now qualify for Platinum, having 840 status credits and taking into account the 160 SC's from the Etihad flight.
Can you confirm that I will qualify for Platinum as the activity took place within the qualification period even though the points may be credited after the end of the period due to the inefficient of the airline partner?
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Thursday, 5 January 2017 5:15 AM
To:
Subject: Your Points claim with Etihad Airways
Membership number: 2101330321
Dear Mr Bell
Thank you for your follow up email about your Points claim with Etihad Airways.
Ive checked your account and I can see that your claim for the flight EY0463 Melbourne to Abu Dhabi on 4 December 2016 has been escalated with Etihad Airways.
This manual confirmation step occasionally takes longer than we'd like - anywhere from four to six weeks.
Please keep an eye on your monthly statements or check your online statement at any time to confirm that the Points have been credited.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Jervis Pinkman
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
Australia 13 18 75
New Zealand - 0800 230 875
Everywhere else - +61 2 8667 5924
(Monday to Friday from 8am to 8pm - Sydney time).
___________________________________________
This message is being sent to you in response to an enquiry you addressed to Velocity Frequent Flyer, and is being sent by Velocity Frequent Flyer Pty Limited ACN 601 408 824 of PO Box 1034 Spring Hill Qld 4004.
---------------------------------------------
Original Message:
---------------------------------------------
Subject : RE: Your missing Points claim with Etihad Airways
From ID : 2101330321
Name Surname : JOHN BELL
From Email :
Date : 2016-12-30 17:01:09.0
---------------------------------------------
JOHN BELL wrote:
Still waiting for the MEL/AUH leg to be credited. As you would know I have reached Gold level and hope to get to Platinum before my review date but that will require the Status Credits from MEL/AUH. Can you follow up please?
-----Original Message-----
From: [email protected]
[mailto:[email protected]]
Sent: Wednesday, 21 December 2016 10:26 AM
To:
Subject: Your missing Points claim with Etihad Airways
Membership number: 2101330321
Dear Mr Bell
Thank you for contacting us about missing Points and Status Credits from your recent flights with Etihad Airways. Id like to apologise for any late tracking of flights as it usually takes time for us to coordinate with our partner airlines.
Happy to let you know that weve already raised a claim for the following
flights:
EY0463 Melbourne to Abu Dhabi 04 Dec 2016
EY0023 Abu Dhabi to Dusseldorf 05 Dec 2016
It can take 3 to 7 days for these to be added to your account. If your flights are eligible, Points and Status Credits will be added to your account and can be viewed online at any time.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Selena Harper
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
Australia 13 18 75
New Zealand - 0800 230 875
Everywhere else - +61 2 8667 5924
(Monday to Friday from 8am to 8pm - Sydney time).
___________________________________________
This message is being sent to you in response to an enquiry you addressed to Velocity Frequent Flyer, and is being sent by Velocity Frequent Flyer Pty Limited ACN 601 408 824 of PO Box 1034 Spring Hill Qld 4004.
---------------------------------------------
Original Message:
---------------------------------------------
Subject : RE: Your missing Points and Status Credits for your Etihad
Airways flights
From ID : 2101330321
Name Surname : JOHN BELL
From Email :
Date : 2016-12-16 20:51:22.0
---------------------------------------------
JOHN BELL wrote:
The Etihad e ticket I have clearly shows the Frequent Flyer number so I would have thought it should be picked up as the e-ticket was generated by their reservation system.
Thanks
John Bell
-----Original Message-----
From: [email protected]
[mailto:[email protected]]
Sent: Friday, 16 December 2016 12:11 PM
To:
Subject: Your missing Points and Status Credits for your Etihad Airways flights
Membership number: 2101330321
Dear Mr Bell
Thank you for contacting us about your missing Points and Status Credits for your Etihad Airways flights.
The reason why your Points and Status Credits were not automatically added to your account is because your Velocity Frequent Flyer number was not entered on all your flights.
Ive checked your booking and its a bit too soon for us to raise a claim for the following flights as we need to wait 14 days after your flight date.
Well raise this claim for you after 14 days and any eligible Points and Status Credits will be added to your account within 7 days.
EY0463 Melbourne Abu Dhabi 04 December 2016
EY0023 Abu Dhabi Dusseldorf 05 December 2016
Also, for your other flight EY1998 on 11 December 2016 from Dusseldorf to Abu Dhabi, it is not eligible to earn Points and Status Credits as this is an Etihad codeshare flight operated by an airline other than Virgin Australia.
Next time you fly, dont forget to add your Velocity Frequent Flyer number to all your flights before you travel. That way, your flights will be automatically added to your account.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Jack Evans
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
Australia 13 18 75
New Zealand - 0800 230 875
Everywhere else - +61 2 8667 5924
(Monday to Friday from 8am to 8pm - Sydney time).
___________________________________________
This message is being sent to you in response to an enquiry you addressed to Velocity Frequent Flyer, and is being sent by Velocity Frequent Flyer Pty Limited ACN 601 408 824 of PO Box 1034 Spring Hill Qld 4004.
---------------------------------------------
Original Message:
---------------------------------------------
Subject : SILVER - 2101330321 - Complaint - Partners
From ID : 2101330321
Name Surname : JOHN BELL
From Email : [email protected]
Date : 2016-12-13 20:13:07.0
---------------------------------------------
JOHN BELL wrote:
Submitted on: 13 Dec 2016 - 20:13
First Name: JOHN
Last Name: BELL
Email Address: Phone: Not Entered
Velocity Member: Yes
Velocity Number: 2101330321
Velocity Tier: S
Type of Feedback: Complaint
Relating To: Partners
Reference Number: Not Entered
Summary: Slow posting of Etihad points
Message: I flew to Dusseldorf over a week ago on an
Etihad ticket. No points or status credits on my account yet. Why does it take so long?Thanks
I have now reached Gold and should now qualify for Platinum, having 840 status credits and taking into account the 160 SC's from the Etihad flight.
Can you confirm that I will qualify for Platinum as the activity took place within the qualification period even though the points may be credited after the end of the period due to the inefficient of the airline partner?
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Thursday, 5 January 2017 5:15 AM
To:
Subject: Your Points claim with Etihad Airways
Membership number: 2101330321
Dear Mr Bell
Thank you for your follow up email about your Points claim with Etihad Airways.
Ive checked your account and I can see that your claim for the flight EY0463 Melbourne to Abu Dhabi on 4 December 2016 has been escalated with Etihad Airways.
This manual confirmation step occasionally takes longer than we'd like - anywhere from four to six weeks.
Please keep an eye on your monthly statements or check your online statement at any time to confirm that the Points have been credited.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Jervis Pinkman
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
Australia 13 18 75
New Zealand - 0800 230 875
Everywhere else - +61 2 8667 5924
(Monday to Friday from 8am to 8pm - Sydney time).
___________________________________________
This message is being sent to you in response to an enquiry you addressed to Velocity Frequent Flyer, and is being sent by Velocity Frequent Flyer Pty Limited ACN 601 408 824 of PO Box 1034 Spring Hill Qld 4004.
---------------------------------------------
Original Message:
---------------------------------------------
Subject : RE: Your missing Points claim with Etihad Airways
From ID : 2101330321
Name Surname : JOHN BELL
From Email :
Date : 2016-12-30 17:01:09.0
---------------------------------------------
JOHN BELL wrote:
Still waiting for the MEL/AUH leg to be credited. As you would know I have reached Gold level and hope to get to Platinum before my review date but that will require the Status Credits from MEL/AUH. Can you follow up please?
-----Original Message-----
From: [email protected]
[mailto:[email protected]]
Sent: Wednesday, 21 December 2016 10:26 AM
To:
Subject: Your missing Points claim with Etihad Airways
Membership number: 2101330321
Dear Mr Bell
Thank you for contacting us about missing Points and Status Credits from your recent flights with Etihad Airways. Id like to apologise for any late tracking of flights as it usually takes time for us to coordinate with our partner airlines.
Happy to let you know that weve already raised a claim for the following
flights:
EY0463 Melbourne to Abu Dhabi 04 Dec 2016
EY0023 Abu Dhabi to Dusseldorf 05 Dec 2016
It can take 3 to 7 days for these to be added to your account. If your flights are eligible, Points and Status Credits will be added to your account and can be viewed online at any time.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Selena Harper
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
Australia 13 18 75
New Zealand - 0800 230 875
Everywhere else - +61 2 8667 5924
(Monday to Friday from 8am to 8pm - Sydney time).
___________________________________________
This message is being sent to you in response to an enquiry you addressed to Velocity Frequent Flyer, and is being sent by Velocity Frequent Flyer Pty Limited ACN 601 408 824 of PO Box 1034 Spring Hill Qld 4004.
---------------------------------------------
Original Message:
---------------------------------------------
Subject : RE: Your missing Points and Status Credits for your Etihad
Airways flights
From ID : 2101330321
Name Surname : JOHN BELL
From Email :
Date : 2016-12-16 20:51:22.0
---------------------------------------------
JOHN BELL wrote:
The Etihad e ticket I have clearly shows the Frequent Flyer number so I would have thought it should be picked up as the e-ticket was generated by their reservation system.
Thanks
John Bell
-----Original Message-----
From: [email protected]
[mailto:[email protected]]
Sent: Friday, 16 December 2016 12:11 PM
To:
Subject: Your missing Points and Status Credits for your Etihad Airways flights
Membership number: 2101330321
Dear Mr Bell
Thank you for contacting us about your missing Points and Status Credits for your Etihad Airways flights.
The reason why your Points and Status Credits were not automatically added to your account is because your Velocity Frequent Flyer number was not entered on all your flights.
Ive checked your booking and its a bit too soon for us to raise a claim for the following flights as we need to wait 14 days after your flight date.
Well raise this claim for you after 14 days and any eligible Points and Status Credits will be added to your account within 7 days.
EY0463 Melbourne Abu Dhabi 04 December 2016
EY0023 Abu Dhabi Dusseldorf 05 December 2016
Also, for your other flight EY1998 on 11 December 2016 from Dusseldorf to Abu Dhabi, it is not eligible to earn Points and Status Credits as this is an Etihad codeshare flight operated by an airline other than Virgin Australia.
Next time you fly, dont forget to add your Velocity Frequent Flyer number to all your flights before you travel. That way, your flights will be automatically added to your account.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Jack Evans
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
I have now reached Gold and should now qualify for Platinum, having 840 status credits and taking into account the 160 SC's from the Etihad flight.
Can you confirm that I will qualify for Platinum as the activity took place within the qualification period even though the points may be credited after the end of the period due to the inefficient of the airline partner?
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Thursday, 5 January 2017 5:15 AM
To:
Subject: Your Points claim with Etihad Airways
Membership number: 2101330321
Dear Mr Bell
Thank you for your follow up email about your Points claim with Etihad Airways.
Ive checked your account and I can see that your claim for the flight EY0463 Melbourne to Abu Dhabi on 4 December 2016 has been escalated with Etihad Airways.
This manual confirmation step occasionally takes longer than we'd like - anywhere from four to six weeks.
Please keep an eye on your monthly statements or check your online statement at any time to confirm that the Points have been credited.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Jervis Pinkman
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
Australia 13 18 75
New Zealand - 0800 230 875
Everywhere else - +61 2 8667 5924
(Monday to Friday from 8am to 8pm - Sydney time).
___________________________________________
This message is being sent to you in response to an enquiry you addressed to Velocity Frequent Flyer, and is being sent by Velocity Frequent Flyer Pty Limited ACN 601 408 824 of PO Box 1034 Spring Hill Qld 4004.
---------------------------------------------
Original Message:
---------------------------------------------
Subject : RE: Your missing Points claim with Etihad Airways
From ID : 2101330321
Name Surname : JOHN BELL
From Email :
Date : 2016-12-30 17:01:09.0
---------------------------------------------
JOHN BELL wrote:
Still waiting for the MEL/AUH leg to be credited. As you would know I have reached Gold level and hope to get to Platinum before my review date but that will require the Status Credits from MEL/AUH. Can you follow up please?
-----Original Message-----
From: [email protected]
[mailto:[email protected]]
Sent: Wednesday, 21 December 2016 10:26 AM
To:
Subject: Your missing Points claim with Etihad Airways
Membership number: 2101330321
Dear Mr Bell
Thank you for contacting us about missing Points and Status Credits from your recent flights with Etihad Airways. Id like to apologise for any late tracking of flights as it usually takes time for us to coordinate with our partner airlines.
Happy to let you know that weve already raised a claim for the following
flights:
EY0463 Melbourne to Abu Dhabi 04 Dec 2016
EY0023 Abu Dhabi to Dusseldorf 05 Dec 2016
It can take 3 to 7 days for these to be added to your account. If your flights are eligible, Points and Status Credits will be added to your account and can be viewed online at any time.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Selena Harper
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
Australia 13 18 75
New Zealand - 0800 230 875
Everywhere else - +61 2 8667 5924
(Monday to Friday from 8am to 8pm - Sydney time).
___________________________________________
This message is being sent to you in response to an enquiry you addressed to Velocity Frequent Flyer, and is being sent by Velocity Frequent Flyer Pty Limited ACN 601 408 824 of PO Box 1034 Spring Hill Qld 4004.
---------------------------------------------
Original Message:
---------------------------------------------
Subject : RE: Your missing Points and Status Credits for your Etihad
Airways flights
From ID : 2101330321
Name Surname : JOHN BELL
From Email :
Date : 2016-12-16 20:51:22.0
---------------------------------------------
JOHN BELL wrote:
The Etihad e ticket I have clearly shows the Frequent Flyer number so I would have thought it should be picked up as the e-ticket was generated by their reservation system.
Thanks
John Bell
-----Original Message-----
From: [email protected]
[mailto:[email protected]]
Sent: Friday, 16 December 2016 12:11 PM
To:
Subject: Your missing Points and Status Credits for your Etihad Airways flights
Membership number: 2101330321
Dear Mr Bell
Thank you for contacting us about your missing Points and Status Credits for your Etihad Airways flights.
The reason why your Points and Status Credits were not automatically added to your account is because your Velocity Frequent Flyer number was not entered on all your flights.
Ive checked your booking and its a bit too soon for us to raise a claim for the following flights as we need to wait 14 days after your flight date.
Well raise this claim for you after 14 days and any eligible Points and Status Credits will be added to your account within 7 days.
EY0463 Melbourne Abu Dhabi 04 December 2016
EY0023 Abu Dhabi Dusseldorf 05 December 2016
Also, for your other flight EY1998 on 11 December 2016 from Dusseldorf to Abu Dhabi, it is not eligible to earn Points and Status Credits as this is an Etihad codeshare flight operated by an airline other than Virgin Australia.
Next time you fly, dont forget to add your Velocity Frequent Flyer number to all your flights before you travel. That way, your flights will be automatically added to your account.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Jack Evans
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
Australia 13 18 75
New Zealand - 0800 230 875
Everywhere else - +61 2 8667 5924
(Monday to Friday from 8am to 8pm - Sydney time).
___________________________________________
This message is being sent to you in response to an enquiry you addressed to Velocity Frequent Flyer, and is being sent by Velocity Frequent Flyer Pty Limited ACN 601 408 824 of PO Box 1034 Spring Hill Qld 4004.
---------------------------------------------
Original Message:
---------------------------------------------
Subject : SILVER - 2101330321 - Complaint - Partners
From ID : 2101330321
Name Surname : JOHN BELL
From Email : [email protected]
Date : 2016-12-13 20:13:07.0
---------------------------------------------
JOHN BELL wrote:
Submitted on: 13 Dec 2016 - 20:13
First Name: JOHN
Last Name: BELL
Email Address: Phone: Not Entered
Velocity Member: Yes
Velocity Number: 2101330321
Velocity Tier: S
Type of Feedback: Complaint
Relating To: Partners
Reference Number: Not Entered
Summary: Slow posting of Etihad points
Message: I flew to Dusseldorf over a week ago on an
Etihad ticket. No points or status credits on my account yet. Why does it take so long?Thanks
I have now reached Gold and should now qualify for Platinum, having 840 status credits and taking into account the 160 SC's from the Etihad flight.
Can you confirm that I will qualify for Platinum as the activity took place within the qualification period even though the points may be credited after the end of the period due to the inefficient of the airline partner?
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Thursday, 5 January 2017 5:15 AM
To:
Subject: Your Points claim with Etihad Airways
Membership number: 2101330321
Dear Mr Bell
Thank you for your follow up email about your Points claim with Etihad Airways.
Ive checked your account and I can see that your claim for the flight EY0463 Melbourne to Abu Dhabi on 4 December 2016 has been escalated with Etihad Airways.
This manual confirmation step occasionally takes longer than we'd like - anywhere from four to six weeks.
Please keep an eye on your monthly statements or check your online statement at any time to confirm that the Points have been credited.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Jervis Pinkman
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
Australia 13 18 75
New Zealand - 0800 230 875
Everywhere else - +61 2 8667 5924
(Monday to Friday from 8am to 8pm - Sydney time).
___________________________________________
This message is being sent to you in response to an enquiry you addressed to Velocity Frequent Flyer, and is being sent by Velocity Frequent Flyer Pty Limited ACN 601 408 824 of PO Box 1034 Spring Hill Qld 4004.
---------------------------------------------
Original Message:
---------------------------------------------
Subject : RE: Your missing Points claim with Etihad Airways
From ID : 2101330321
Name Surname : JOHN BELL
From Email :
Date : 2016-12-30 17:01:09.0
---------------------------------------------
JOHN BELL wrote:
Still waiting for the MEL/AUH leg to be credited. As you would know I have reached Gold level and hope to get to Platinum before my review date but that will require the Status Credits from MEL/AUH. Can you follow up please?
-----Original Message-----
From: [email protected]
[mailto:[email protected]]
Sent: Wednesday, 21 December 2016 10:26 AM
To:
Subject: Your missing Points claim with Etihad Airways
Membership number: 2101330321
Dear Mr Bell
Thank you for contacting us about missing Points and Status Credits from your recent flights with Etihad Airways. Id like to apologise for any late tracking of flights as it usually takes time for us to coordinate with our partner airlines.
Happy to let you know that weve already raised a claim for the following
flights:
EY0463 Melbourne to Abu Dhabi 04 Dec 2016
EY0023 Abu Dhabi to Dusseldorf 05 Dec 2016
It can take 3 to 7 days for these to be added to your account. If your flights are eligible, Points and Status Credits will be added to your account and can be viewed online at any time.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Selena Harper
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
Australia 13 18 75
New Zealand - 0800 230 875
Everywhere else - +61 2 8667 5924
(Monday to Friday from 8am to 8pm - Sydney time).
___________________________________________
This message is being sent to you in response to an enquiry you addressed to Velocity Frequent Flyer, and is being sent by Velocity Frequent Flyer Pty Limited ACN 601 408 824 of PO Box 1034 Spring Hill Qld 4004.
---------------------------------------------
Original Message:
---------------------------------------------
Subject : RE: Your missing Points and Status Credits for your Etihad
Airways flights
From ID : 2101330321
Name Surname : JOHN BELL
From Email :
Date : 2016-12-16 20:51:22.0
---------------------------------------------
JOHN BELL wrote:
The Etihad e ticket I have clearly shows the Frequent Flyer number so I would have thought it should be picked up as the e-ticket was generated by their reservation system.
Thanks
John Bell
-----Original Message-----
From: [email protected]
[mailto:[email protected]]
Sent: Friday, 16 December 2016 12:11 PM
To:
Subject: Your missing Points and Status Credits for your Etihad Airways flights
Membership number: 2101330321
Dear Mr Bell
Thank you for contacting us about your missing Points and Status Credits for your Etihad Airways flights.
The reason why your Points and Status Credits were not automatically added to your account is because your Velocity Frequent Flyer number was not entered on all your flights.
Ive checked your booking and its a bit too soon for us to raise a claim for the following flights as we need to wait 14 days after your flight date.
Well raise this claim for you after 14 days and any eligible Points and Status Credits will be added to your account within 7 days.
EY0463 Melbourne Abu Dhabi 04 December 2016
EY0023 Abu Dhabi Dusseldorf 05 December 2016
Also, for your other flight EY1998 on 11 December 2016 from Dusseldorf to Abu Dhabi, it is not eligible to earn Points and Status Credits as this is an Etihad codeshare flight operated by an airline other than Virgin Australia.
Next time you fly, dont forget to add your Velocity Frequent Flyer number to all your flights before you travel. That way, your flights will be automatically added to your account.
If theres anything else we can do for you, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.
Kind regards
Jack Evans
Velocity Frequent Flyer
___________________________________________
Velocity Membership Contact Centre:
