Hi guys and gals.
I've been put in a tough situation thanks to QF.
Last Friday June 17 I travelled MEL-LAX (QF93) in discount PE with DSC offer. My end destination was BOS, but QF93 departed late, and arrived late into LAX.
I managed to check my bags onto the AA flight to BOS, was issued an AA boarding pass, but when I got to the gate, I was told that I had missed the flight by 2 minutes. I wasn't happy, I tried to be as polite as possible, but was cranky due to the whole shemozzle.
He refused to let me board, although I went from international arrivals to Dom departures as quickly as I could.
I told the gate agent that I needed to board the flight due to the fact that I have a disability and was travelling to Boston for a medical conference (whereby I participated in clinical trials, doctors appointments and so forth).
The guy wouldn't budge, and the plane was sitting right there at the gate, WITH my luggage onboard.
It was such a nerve racking 20 minutes for me because I didn't know how or when I would get to BOS, and if I would have to pay for another flight.
I am not kidding when I say the plane sat there for almost the entire time while the gate agent was trying to put me on another flight. I could not believe what was happening!
In the end, the agent placed me on a JetBlue flight (delayed) which didn't leave until nearly 3am, and INDIRECT to BOS (via JFK).
I arrived at JFK in a panic, as I had to find the gate number of the JFK-BOS flight at the JB terminal.
When I found it (perhaps around 1030am ET), I was informed that the JFK-BOS was delayed 3 hours.
I nearly lost my marbles. I had already been travelling for over 24 hours, and it had been a sh##show from the very beginning at check in in MEL.
So I went back to the JB counter, cut to the front of the line (and had a fight with an angry American lady who noticed what I did). The lovely agent at the JB counter issued me another boarding pass and said "run to gate 6 and you'll be on the way to BOS in 5 minutes."
I ran as fast as I could to gate 6 and was on my way to BOS in no time.
I know I've drawn this out a bit, but the problem is, that I did not get QF points OR the 50 SC's because QF were late into LAX.
I couldn't have gone any faster if I'd tried.
The SC's and points from my BOS-PHL-BUF leg have come through. Furthermore, I've received the SC's (including the bonus DSC's) for QF 93.
This will put me in a situation wherebye I will end my year on 550 Status Credits (My anniversary is 31JUL), 50 short of requalifying for gold for another 12 months.
The 50 I should have received would have got me to 600.
This, to me, is completely unacceptable.
I paid $5800 for this round trip (plus more for purchasing extra legroom seats on that LAX-BOS route).
So I guess, the question is. How do I approach QF regarding this?
Pardon my ignorance and ranting a bit, but serious question.
NB: I thought JetBlue were excellent (besides the delays).
Thanks all
I've been put in a tough situation thanks to QF.
Last Friday June 17 I travelled MEL-LAX (QF93) in discount PE with DSC offer. My end destination was BOS, but QF93 departed late, and arrived late into LAX.
I managed to check my bags onto the AA flight to BOS, was issued an AA boarding pass, but when I got to the gate, I was told that I had missed the flight by 2 minutes. I wasn't happy, I tried to be as polite as possible, but was cranky due to the whole shemozzle.
He refused to let me board, although I went from international arrivals to Dom departures as quickly as I could.
I told the gate agent that I needed to board the flight due to the fact that I have a disability and was travelling to Boston for a medical conference (whereby I participated in clinical trials, doctors appointments and so forth).
The guy wouldn't budge, and the plane was sitting right there at the gate, WITH my luggage onboard.
It was such a nerve racking 20 minutes for me because I didn't know how or when I would get to BOS, and if I would have to pay for another flight.
I am not kidding when I say the plane sat there for almost the entire time while the gate agent was trying to put me on another flight. I could not believe what was happening!
In the end, the agent placed me on a JetBlue flight (delayed) which didn't leave until nearly 3am, and INDIRECT to BOS (via JFK).
I arrived at JFK in a panic, as I had to find the gate number of the JFK-BOS flight at the JB terminal.
When I found it (perhaps around 1030am ET), I was informed that the JFK-BOS was delayed 3 hours.
I nearly lost my marbles. I had already been travelling for over 24 hours, and it had been a sh##show from the very beginning at check in in MEL.
So I went back to the JB counter, cut to the front of the line (and had a fight with an angry American lady who noticed what I did). The lovely agent at the JB counter issued me another boarding pass and said "run to gate 6 and you'll be on the way to BOS in 5 minutes."
I ran as fast as I could to gate 6 and was on my way to BOS in no time.
I know I've drawn this out a bit, but the problem is, that I did not get QF points OR the 50 SC's because QF were late into LAX.
I couldn't have gone any faster if I'd tried.
The SC's and points from my BOS-PHL-BUF leg have come through. Furthermore, I've received the SC's (including the bonus DSC's) for QF 93.
This will put me in a situation wherebye I will end my year on 550 Status Credits (My anniversary is 31JUL), 50 short of requalifying for gold for another 12 months.
The 50 I should have received would have got me to 600.
This, to me, is completely unacceptable.
I paid $5800 for this round trip (plus more for purchasing extra legroom seats on that LAX-BOS route).
So I guess, the question is. How do I approach QF regarding this?
Pardon my ignorance and ranting a bit, but serious question.
NB: I thought JetBlue were excellent (besides the delays).
Thanks all
