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Message: <blockquote data-quote="robbo135" data-source="post: 2383925" data-attributes="member: 66405"><p>Called SQ this morning to change my redemption booking, call went through in 4 mins, longest bit was waiting for the agent to process the booking change (date and route) and fare difference (taxes) which took about 45 mins. I have changed this particular booking 3 times already, so that's apparently what is giving their system grief and they are having to process the changes "manually". Although I suspect when I was put on hold when they were making the changes the same agent was probably switching between other customers which made my wait time longer. Overall, not complaining given others have spent far longer on hold trying to just get through to SQ.</p></blockquote><p></p>